This Author published in this journals
All Journal Interaksi Online
Augrella Davina Marcia
Prodi S1 Ilmu Komunikasi

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

PENGARUH KEMAMPUAN KOMUNIKASI AFFILIATE SAAT LIVE STREAMING TERHADAP MINAT BELI PRODUK SKINCARE MELALUI KEPERCAYAAN KONSUMEN PADA TIKTOK SHOP Augrella Davina Marcia; Agus Naryoso
Interaksi Online Vol 14, No 4: Oktober 2026
Publisher : Jurusan Ilmu Komunikasi, FISIP, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The rapid growth of live streaming commerce on TikTok Shop has positioned affiliates as the primary communicators shaping consumer behavior toward skincare products. This study analyzes how affiliates' communication skills during live streaming affect purchase intention for skincare products through consumer trust on TikTok Shop. Grounded in Source Credibility Theory (Hovland, Janis, & Kelley, 1953) and Commitment-Trust Theory (Morgan & Hunt, 1994), the study employed an explanatory quantitative design with a purposive sample of 100 Generation Z respondents who had watched skincare affiliate live streams, analyzed through multiple linear regression and the Sobel bootstrap mediation test using IBM SPSS Statistics 25. The results show that all three hypotheses are accepted. Affiliate communication skills exert a significant positive effect on consumer trust (B = 0.382; t = 3.810; p < 0.05), and consumer trust exerts a significant positive effect on purchase intention (B = 0.370; t = 5.631; p < 0.05). Consumer trust is also shown to partially mediate the effect of affiliate communication on purchase intention (indirect effect = 0.141; z = 3.151; p = 0.0016; bootstrap 95% CI [0.053; 0.229]). Together, the independent and mediating variables explain 60.9% of the variance in purchase intention. Notably, the communication aspect most appreciated by respondents is the use of communicative and casual language (mean = 4.20), while price and promotion transparency scores the lowest (mean = 4.08); trust is formed most strongly around perceived product knowledge competence (mean = 4.13), and purchase intention peaks conditionally, when the product is judged to meet expectations (mean = 4.08). Practically, affiliates need to deliver product information in an educational, honest, and transparent manner, especially regarding price and promotions, while skincare brands and sellers should select and equip competent affiliates as a strategy to drive purchase intention while building sustained consumer trust.