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All Journal Escalate : Economics and Business Journal
Yurisa Fadhilah Rizky
Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Tridinanti, Palembang, Indonesia
Economics, Econometrics & Finance

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The Effect of Service, Workload, and Motivation on Employee Performance at PT Pegadaian Kenten Branch Palembang Yurisa Fadhilah Rizky
Escalate : Economics and Business Journal Vol. 4 No. 01 (2026): Escalate: Economics and Business Journal
Publisher : Takaza Innovatix Labs Ltd.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61536/escalate.v4i01.633

Abstract

This study aims to determine and analyze the influence of service, workload, and motivation on employee performance at PT. Pegadaian Kenten Branch Palembang. The research employed a quantitative method. Data were collected from 89 employees of PT. Pegadaian Kenten Branch Palembang using a sampling technique. The research instrument was a Likert-scale questionnaire. The collected data were analyzed using validity and reliability tests, classical assumption tests consisting of normality, multicollinearity, and heteroscedasticity tests, as well as multiple linear regression analysis, correlation coefficient analysis (R), coefficient of determination (R²), F-test, and t-test. The results showed that service, workload, and motivation had a significant effect on employee performance at PT. Pegadaian Kenten Branch Palembang. Simultaneously, service, workload, and motivation had a significant effect on employee performance. Partially, service, workload, and motivation also had a significant effect on employee performance. The implications of this study indicate that the company should improve customer service, manage workload effectively, and enhance employee motivation to support the improvement of employee performance.
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