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All Journal Kayee: Jurnal Pendidikan dan Ilmu Sosial
Salsa Apriansyah
State University of Makassar
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Evaluasi Responsivitas Sekolah dan Ketersediaan Fasilitas Pengaduan Siswa di SMA Negeri 7 Luwu Salsa Apriansyah; Sri Yunita Simanjuntak
Kayee: Jurnal Pendidikan dan Ilmu Sosial Vol. 2 No. 1 (2026): JULI-DESEMBER
Publisher : CV. Rumoh Aceh Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/v8kdnz31

Abstract

This study aims to evaluate student satisfaction with the responsiveness of complaint handling, the availability of complaint facilities, environmental cleanliness, and the condition of vocational practice facilities at SMAN 7 Luwu. A quantitative descriptive method was employed, involving 100 student respondents selected via proportional sampling using a 4-point Likert scale questionnaire distributed through Google Forms. Data analysis focused on frequency and percentage distribution of four specific service indicators related to facilities and responsiveness. The results revealed that while practice facilities recorded a positive approval rating of 90%, complaint handling facilities and environmental cleanliness registered higher levels of dissatisfaction at 13% and 12%, respectively. Furthermore, responsiveness to grievances showed 10% student dissatisfaction. These findings suggest that manual complaint mechanisms and inconsistent facility maintenance undermine overall service quality. Therefore, SMAN 7 Luwu must modernize its grievance channels into digital web-based systems and strengthen environmental sanitation management.
Co-Authors Simanjuntak, Sri Yunita