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All Journal Kata Kita: Journal of Language, Literature, and Teaching
Grace Felicia Gunawan
Petra Christian University
Languange, Linguistic, Communication & Media

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Improving Employee Productivity at Pink Tempong Eatery by Designing Work Procedures Grace Felicia Gunawan; Ivonne Muliawati Harsono
Kata Kita: Journal of Language, Literature, and Teaching Vol. 14 No. 3 (2026)
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/katakita.14.3.%p

Abstract

Pink Tempong is a food and beverage business experiencing low employee productivity due to the absence of standardized written work procedures. This issue has led to miscommunication, operational inefficiencies, and unclear task responsibilities. This study aims to identify the causes of low productivity and propose structured work procedures as a solution. Data were collected through interviews with the owner and employees using a qualitative approach. The proposed solution consists of work procedures for kitchen, serving, and cashier staff. The findings indicate that clear procedures can improve productivity, enhance operational consistency, and contribute to reducing employee turnover at Pink Tempong.
Co-Authors Ivonne Muliawati Harsono