Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal JURNAL ILMIAH SAINS TEKNOLOGI DAN INFORMASI
Dzikri Thoriq Al Ariiq
Universitas Bina Darma
Computer Science & IT Energy Environmental Science

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengembangan Sistem Informasi Pengaduan Layanan Transportasi Berbasis Google Apps Script dengan Pendekatan Incremental Model Dzikri Thoriq Al Ariiq; Ahmad Haidar Mirza; Ahkmad Ipandy
JURNAL ILMIAH SAINS TEKNOLOGI DAN INFORMASI Vol. 4 No. 4 (2026): Oktober : JURNAL ILMIAH SAINS TEKNOLOGI DAN INFORMASI (JITI)
Publisher : CV. ALIM'SPUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/jiti.v4i4.2025

Abstract

This research describes the development of a public complaint information system for Light Rail Transit (LRT) South Sumatra named "Go Lapor LRT SUMSEL" using Google Apps Script as the development platform and Incremental Model as the development methodology. The system was developed during a three-month internship program (March–June 2026) at the South Sumatra Light Rail Management Agency (BPKARSS). The developed application serves four types of users: Public Reporters (without login), Per-Category Admins, Administrators, and Leaders with differentiated access rights. Development was carried out through three increments: (1) a public complaint form with automatic email notification, (2) a per-category admin dashboard with status updating and data export features, and (3) an admin dashboard with full access and an interactive statistics dashboard for leadership. Black Box Testing conducted on 18 test scenarios covering all user types resulted in 100% functional compliance. The system successfully addresses the need for structured digital complaint management that was previously conducted conventionally. The study demonstrates that Google Apps Script is an effective and efficient technology for developing information systems in government institutions without requiring complex external server infrastructure.
Co-Authors Ahkmad Ipandy Ahmad Haidar Mirza