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All Journal INTEGRATION: Journal of Multidisciplinary Studies
Kadek Dede Junaedy
Universitas Ngurah Rai, Denpasar, Bali, Indonesia

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Beyond administrative compliance: optimizing village apparatus performance for responsive public service delivery Gede Budi Widiawan; Kadek Dede Junaedy; Made Artayasa
INTEGRATION: Journal of Multidisciplinary Studies Vol. 2 No. 1 (2027): INTEGRATION: Journal of Multidisciplinary Studies - February in Press
Publisher : SCM PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65881/integration.v2i1.201

Abstract

Purpose: to analyze the performance of village apparatuses in optimizing public service delivery in Batubulan Kangin Village and to identify the key factors influencing such performance. Method: this study employed a descriptive qualitative approach using interviews, observations, and documentation. Data were analyzed using Miles, Huberman, and Saldaña’s interactive model and Mangkunegara’s performance indicators. Findings: village apparatus performance is generally good but not yet optimal. Key strengths include clear task allocation, SOP implementation, internal coordination, and responsive service. However, improvements are needed in document accuracy, service-time consistency, public information, queue management, complaint handling, digital competence, and technological infrastructure. Implications: optimizing village public services requires strengthening apparatus competence, service discipline, information transparency, digital capacity, and supporting infrastructure to ensure more accurate, responsive, and consistent service delivery. Originality: lies in integrating Mangkunegara’s performance framework with five operational factors; competence, discipline, facilities, communication, and service procedures; to explain the optimization of village apparatus performance beyond administrative compliance.
Co-Authors Gede Budi Widiawan Made Artayasa