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All Journal Trending: Jurnal Manajemen dan Ekonomi
Putri Prili Likasari
Universitas Mitra Bangsa
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Pengaruh Kualitas Pelayanan dan Lingkungan Rumah Sakit terhadap Kepuasaan Pasien Rawat Jalan di Rumah Sakit Umum Daerah (RSUD) Kabupaten Kampar Putri Prili Likasari
Trending: Jurnal Manajemen dan Ekonomi Vol. 4 No. 3 (2026): Juli: Trending: Jurnal Manajemen dan Ekonomi
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/trending.v4i3.7421

Abstract

This study aims to determine and analyze the influence of service quality (X1) and hospital environment (X2) on Outpatient Satisfaction (Y) at RSUD Kampar Regency, both partially and simultaneously. The method used in this research is a quantitative method with descriptive and verificative approaches. Data collection was conducted through observation and the distribution of questionnaires to 84 outpatient respondents, selected using the Slovin formula from a total population of 500 patients per month. Data analysis techniques included validity tests, reliability tests, linear regression, coefficient of determination, and hypothesis testing (t-test and F-test) processed with SPSS version 25.0. The results showed that: (1) service quality has a positive and significant effect on patient satisfaction partially, with a significance value of 0.000 < 0.05 and an influence magnitude of 65.7%. (2) hospital environment has a positive and significant effect on patient satisfaction partially, with a significance value of 0.000 < 0.05 and an influence magnitude of 43.3%. (3) Simultaneously, service quality and hospital environment have a significant effect on patient satisfaction with a contribution of 71.0%, while the remaining 29.0% is influenced by other factors outside this research model. Improvements in service quality and better environmental management are proven to reduce patient complaints and strengthen the hospital's reputation.
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