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All Journal Jurnal Teknologi Dan Sistem Informasi Bisnis
Elvira Esperansa Sala
Sistem Informasi, Sains dan Teknologi, Universitas Flores

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Perancangan Aplikasi Mobile Pengaduan Berbasis Web Untuk Meningkatkan Partisipasi Masyarakat Di Kelurahan Paupire Magdalena Tasya Esi; Yosef D. Da Yen Khwuta; Elvira Esperansa Sala
Jurnal Teknologi Dan Sistem Informasi Bisnis Vol. 8 No. 4 (2026): Oktober 2026
Publisher :  Prodi Sistem Informasi Universitas Dharma Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jteksis.v8i4.301

Abstract

This research aims to design a web-based mobile complaint application to increase community participation in conveying aspirations, complaints, and reports to the Paupire Sub-district government. The main problem is that the complaint mechanism is still conventional, requiring people to come directly to the sub-district office, causing time inefficiency, inadequate documentation, and low community participation. The research method used is qualitative with a system development approach using the Waterfall model. Data collection was carried out through observation, interviews with sub-district officials and community members, documentation, and literature study. Requirements analysis and system design used Data Flow Diagrams (DFD) and Entity Relationship Diagrams (ERD). The system was implemented using PHP and MySQL and tested using the Black Box method. The results show that the designed application has features for registration and login, complaint submission with photo upload, complaint status monitoring, notifications, and complaint data management by the admin. Black Box testing shows that all main features function properly and meet the user's functional requirements. This application is expected to be an effective solution to increase community participation and facilitate the sub-district office in managing and following up on complaints in a more structured, transparent, and accountable manner. Future research is recommended to conduct quantitative measurements to objectively evaluate the application's impact on community participation.
Penerapan Algoritma Apriori Pada Sistem E-Commerce Untuk Rekomendasi Menu Paket (Studi Kasus : Rumah Makan Padang Roda Baru Ende) Yuliana Dhengo Keta; Kristianus Jago Tute; Elvira Esperansa Sala
Jurnal Teknologi Dan Sistem Informasi Bisnis Vol. 8 No. 4 (2026): Oktober 2026
Publisher :  Prodi Sistem Informasi Universitas Dharma Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jteksis.v8i4.356

Abstract

The development of information technology provides opportunities for culinary businesses to improve service efficiency and expand their marketing reach through digital-based systems. Rumah Makan Padang Roda Baru Ende still faces challenges in the ordering and transaction recording processes, which are carried out conventionally. In addition, the available transaction data has not been optimally utilized to identify customer purchasing patterns, resulting in menu package arrangements that are still carried out manually and difficulties for customers in determining suitable menu combinations. This study aims to implement the Apriori Algorithm in an e-commerce system as a menu package recommendation system at Rumah Makan Padang Roda Baru Ende. The research method used is Research and Development (R&D), while the system development uses the Waterfall method, which consists of analysis, design, coding, testing, and maintenance stages. Data were collected through observation, interviews, literature studies, and documentation. The Apriori Algorithm is used to analyze customer transaction data through frequent itemset generation, support and confidence calculations, and association rule generation to produce recommendations for menu combinations that are frequently purchased together. The developed system provides features for menu management, ordering, transactions, transaction data processing using the Apriori Algorithm, menu package recommendations, and reporting. System testing is conducted using the Black Box Testing method to ensure that each system function operates according to the requirements.
Co-Authors Kristianus Jago Tute Magdalena Tasya Esi Yosef D. Da Yen Khwuta Yuliana Dhengo Keta