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All Journal Jurnal Farmasindo: Jurnal Penelitian dan Pengabdian Masyarakat
Siti Asadu Sofiah
Stikes Bina Cipta Husada
Health Professions Immunology & microbiology Materials Science & Nanotechnology Medicine & Pharmacology Public Health

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EVALUASI PENGADAAN OBAT DENGAN E-PURCHASING MELALUI E-CATALOGUE DI RUMAH SAKIT UMUM DADI KELUARGA PURWOKERTO Siti Asadu Sofiah; Sugianto Sugianto
Jurnal Farmasindo: Jurnal Penelitian dan Pengabdian Masyarakat Vol. 9 No. 1 (2025): Juni
Publisher : Politeknik Indonusa Surakarta, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46808/farmasindo.v9i1.243

Abstract

A drug procurement arrangement is made based on the e-purchasing method through e-catalogues to improve the efficiency, effectiveness, and transparency of the drug procurement process for the JKN program. Dadi Keluarga Hospital Purwokerto first used e-catalogues as its procurement method in 2021, which previously used the direct procurement method. In 2023, Dadi Keluarga Hospital Purwokerto did not use the drug procurement method with e-catalogues and returned to using it in 2024, so it is necessary to evaluate drug procurement with e-catalogues at Dadi Keluarga Hospital Purwokerto. This research is a non-experimental qualitative study with a case study that describes the obstacles encountered when procuring drugs through e-catalogues. The results showed several obstacles when implementing drug procurement through e-catalogues, such as the system in the e-catalogue not being optimal, drugs being out of stock by the provider, and the delivery time of goods tending to be long. In addition to these obstacles, procurement with e-catalogues is included in the efficient and effective drug procurement method.
ANALISA KEPUASAN KONSUMEN TERHADAP KUALITAS PELAYANAN OBAT TANPA RESEP DI APOTEK WANADADI KABUPATEN BANJARNEGARA Siti Asadu Sofiah; Sifa Maulia Isnaeni; Desy Arisandi Adelia
Jurnal Farmasindo: Jurnal Penelitian dan Pengabdian Masyarakat Vol. 10 No. 1 (2026): Juni
Publisher : Politeknik Indonusa Surakarta, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46808/farmasindo.v10i1.315

Abstract

The quality of non-prescription drug services greatly affects the level of consumer satisfaction. However, in reality, there are still many pharmacies that have not provided optimal service to requests for non-prescription drugs. This research aimed to determine the level of consumer satisfaction with the quality of non-prescription drug services at Apotek Wanadadi Pharmacy. A quantitative descriptive approach using data collection from 93 respondents through a questionnaire based on five SERVQUAL dimensions. The analysis was carried out using the Customer Satisfaction Index (CSI) method, gap analysis, and paired sample t-test. The results showed a Customer Satisfaction Index (CSI) value of 92,72% which was categorized as very satisfied. However, all dimensions showed an average gap value of -0,15, indicating that the service was not fully in accordance with expectations. The paired samples test showed a significant difference between expectations and reality (significance 0,00), and the correlation between service quality and consumer satisfaction was strong and significant (0,709). This study shows the need to improve services even though the level of satisfaction is in the high category. Keywords: Consumer Satisfaction, Service Quality, Non-Prescription Drugs, SERVQUAL, Wanadadi Pharmacy.
Co-Authors Desy Arisandi Adelia Sifa Maulia Isnaeni Sugianto Sugianto