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S., Endang Larasati
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INOVASI PELAYANAN AKTA GRATIS DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN SEMARANG DI RUMAH SAKIT UMUM UNGARAN Rizkiani, Oktrianita; S., Endang Larasati
Journal of Public Policy and Management Review Volume 7, Nomer 3, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (203.836 KB) | DOI: 10.14710/jppmr.v7i3.20862

Abstract

A local government, who is organizing a public service, are required to improve the quality of rapidity, simplicity, and efficiency. By the implementation of free certificate service in Ungaran Hospital, it expected to fulfill those demands and increase public awareness to arrange the administration. The objectives of this research are to know the implementation of free certificate’s innovation service and to know the obstacle’s factors of implementation in Ungaran Hospital. This research is a descriptive qualitative research that used interview, observation, and documentation method as collecting the data. The innovation’s attributes are needed in this research. By using three indicators, they are benefit gained, people’s conformity to the needs, and facility of service provided, the result shows that the implementation of the innovation service runs pretty well. The obstacles of doing innovation service are: it is hard to people to understand what are the procedures of service and the hospital’s employees cannot make their own decision, they need to wait for the boss’s decision. For the recommendations, it would be better if the hospital does the evaluation of certificate’s innovation service, adding the guidelines like a banner in the waiting room and the hospital’s corridors, and the last increase the number of employee in the delivery room.
ANALISIS PARTISIPASI MASYARAKAT DALAM PENGEMBANGAN DESA WISATA NONGKOSAWIT KOTA SEMARANG Impiansari, Yohana Amalia; S., Endang Larasati
Journal of Public Policy and Management Review Volume 7, Nomer 4, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (30.95 KB) | DOI: 10.14710/jppmr.v7i4.22051

Abstract

Public participation is the people involvement in the decision making, problem identification and the evaluation process in their own region. Village resort is a certain region that has its own unique appeals and the potential to become a tourist attraction based on the its culture and its nature in order developing the region and the people's standard of living. The purpose of this research is to observe and identify the public involvement and the factors that affect the public participation in order to develope Nongkosawit village resort. This research is using descriptive narrative with a qualitative approach method. The data collection method is using observational study, interview, survey data study, and scientific data study. The result shown the Nongkosawit villagers participation in the development of village resort project is merely a pseudo participation. The level of public participation is only a delegated power. A big factors that boost the public participation is gender, education, culture and some external factors, whereas the factors that hinder the public participation is the people's occupation, and poeple's knowlegde about the project and external cultural distrust. It is advised to improve the participation by educating the people itself about the project and engage them to join the worker union so they can maximalize the contribution and involvement by debriefing, educating, and training Nongkosawit villagers in order to increase people's knowlegde about the project.
Co-Authors Impiansari, Yohana Amalia Rizkiani, Oktrianita