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All Journal Journal of Applied Engineering and Technological Science (JAETS)
Bunga Laelatul Muna
Telkom University
Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Industrial & Manufacturing Engineering

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SiAkif-Bots: Gemini AI for Academic Service Chatbots Bunga Laelatul Muna; Sudianto Sudianto; Muhammad Lulu Latif Usman
Journal of Applied Engineering and Technological Science (JAETS) Vol. 6 No. 2 (2025): Journal of Applied Engineering and Technological Science (JAETS)
Publisher : Yayasan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/jaets.v6i2.6728

Abstract

Academic services are an important element in education, as they provide students with access to information and support. At Telkom University Purwokerto, there are obstacles to the efficiency of academic services, especially due to information delays and the high burden of onsite services. To overcome this challenge, a Telegram-based chatbot, "SiAkif," was developed using the Large Language Model (LLM) model from Gemini AI. Gemini AI's selection is based on its ability to understand complex conversational contexts and generate accurate and relevant responses. This research aims to implement the Telegram chatbot that utilizes Gemini AI for Indonesian-language academic services. The implementation showed satisfactory results, with the chatbot "SiAkif" recording an average BLEU score of 0.88, which reflects good performance and response. This chatbot effectively reduces information delays, expands service accessibility, and improves student experience in interacting with institutions. Through "SiAkif," the institution is expected to strengthen the interaction between students and academic services, making it a potential solution for digital transformation in education.
Co-Authors Sudianto Usman, Muhammad Lulu Latif