<![CDATA[Background: Primary health centers are first-level health facilities that provide comprehensive health services, including outpatient care. Assessment of service quality is important to identify aspects of healthcare services that need to be maintained and improved. The SERVQUAL model assesses service quality through five dimensions: reliability, assurance, tangibles, responsiveness, and empathy. Purpose: To describe outpatient patients’ perceptions of healthcare service quality. Method: Quantitative research using a descriptive survey method and a cross-sectional study design. The research was conducted at the Tanawangko Community Health Center, Borgo Village, Tombariri District, Minahasa Regency, from December 2025 to January 2026. The sample consisted of 110 respondents. Data were collected using a questionnaire assessing five SERVQUAL dimensions and analyzed descriptively using frequency and percentage distributions. Results: The majority of respondents perceived healthcare service quality as good across all dimensions. Reliability was rated good by 83.6% of respondents, assurance by 93.6%, tangibles by 68.2%, responsiveness by 94.5%, and empathy by 88.2%. Responsiveness had the highest proportion of good ratings, while tangibles had the lowest. Conclusion: Overall, outpatients rated the quality of healthcare services at the Tanawangko Community Health Center as good. Suggestion: Future research could also conduct analytical studies to examine the relationship between respondent characteristics and perceptions of service quality. Furthermore, the use of instruments tailored to specific service dimensions could be considered, enabling a more in-depth identification of service aspects requiring improvement.  Keywords: Health Care Services; Outpatients; Perceived Service Quality.]]>
