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Ulul Albab
Fakultas Ilmu Administrasi, Universitas Dr. Soetomo Surabaya
Civil Engineering, Building, Construction & Architecture Computer Science & IT Education Medicine & Pharmacology Social Sciences

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RESPONSIVE PUBLIC SERVICE INNOVATION IN SOCIAL REHABILITATION: AN ANALYSIS OF SERVICE QUALITY IN THE SERVICE SECTION OF THE BINA KARYA PASURUAN SOCIAL REHABILITATION TECHNICAL IMPLEMENTATION UNIT Nina Pradianti; Ulul Albab; Dian Ferriswara
Merdeka Indonesia Jurnal International Vol 6 No 8 (2026): MIJI : Merdeka Indonesia Journal International
Publisher : Merdeka Indonesia Jurnal International

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69796/miji.v6i8.714

Abstract

The handling of homeless people, beggars, and vagrants is a mandatory local government affair whose implementation requires responsive social rehabilitation services oriented toward restoring social functioning. This study aims to analyse the quality of social rehabilitation services in the Service Section of the Technical Implementation Unit of Social Rehabilitation Bina Karya Pasuruan under the Social Affairs Office of East Java Province and to formulate strengthening strategies. A qualitative descriptive approach was employed through in-depth interviews with nine purposively selected informants, passive participatory observation of all service stages, and documentation of service reports from 2021 to 2025. Data were analysed using the interactive model of Miles and Huberman and validated through source and technique triangulation, with the five service quality dimensions of Zeithaml, Parasuraman, and Berry as the analytical framework. The findings show that the empathy dimension obtained the highest score of 4.12 and assurance 3.78, whereas tangibles obtained the lowest score of 2.87 and fell below the good category threshold. Service performance increased consistently, with beneficiaries growing from 96 people in 2021 to 188 people in 2025 and the social reintegration rate rising from 41.7 percent to 67.5 percent. The main obstacles lie in limited dormitory capacity, a suboptimal ratio of social workers to beneficiaries, limited vocational training equipment, and the absence of an institutionalised aftercare monitoring system. The study recommends four strategic pillars, namely revitalisation of service facilities, strengthening the capacity and ratio of functional social workers, digitalisation of case management and aftercare monitoring, and institutionalisation of job placement partnerships as part of responsive public service innovation.
ADAPTIVE GOVERNANCE IN IMPROVING THE QUALITY OF IMMIGRATION SERVICES AT THE CLASS II NON-TPI IMMIGRATION OFFICE IN BANGGAI Ryan Dita Permadi; Ulul Albab; Dian Ferriswara
Merdeka Indonesia Jurnal International Vol 6 No 8 (2026): MIJI : Merdeka Indonesia Journal International
Publisher : Merdeka Indonesia Jurnal International

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69796/miji.v6i8.715

Abstract

Shifts in the strategic environment, technological advancements, and rising public expectations regarding the quality of public services are driving government organizations to adopt adaptive governance in the delivery of immigration services. This study aims to analyze the implementation of adaptive governance to improve immigration service quality at the Banggai Class II Non-TPI Immigration Office, identify the factors supporting and hindering its implementation, and explain its contribution to enhancing public service quality. A qualitative approach utilizing a case study design was employed. Informants were selected via purposive sampling and included the office head, structural officials, service staff, and service users. Data were gathered through in-depth interviews, observation, and document analysis, and subsequently analyzed using an interactive model involving data condensation, data display, and conclusion drawing. The findings indicate that adaptive governance is implemented through adaptive leadership, institutional flexibility, organizational learning, service innovation, collaboration, and the use of information technology. This implementation contributes to improved effectiveness, efficiency, transparency, and quality of immigration services. Supporting factors include leadership commitment, employee capabilities, technological innovation, and collaborative networks, while obstacles include a lack of digital infrastructure, disparities in public digital literacy, and the need to enhance technological skills. The study concludes that strengthening adaptive governance on a continuous basis can bolster organizational capacity to deliver immigration services that are responsive, innovative, and focused on public needs.
REGIONAL FISCAL SUSTAINABILITY AND AGGRESSIVE REVENUE TARGET MANAGEMENT: A CASE STUDY OF LOCAL GOVERNANCE INNOVATION IN MOROWALI REGENCY Fahra Putri Adikya; Ulul Albab; Sedarmayanti
Merdeka Indonesia Jurnal International Vol 6 No 8 (2026): MIJI : Merdeka Indonesia Journal International
Publisher : Merdeka Indonesia Jurnal International

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69796/miji.v6i8.716

Abstract

Regional fiscal sustainability is often tested when local governments implement aggressive revenue target management to fund expansive development agendas. This study aims to analyze how the Morowali Regency Government balances aggressive revenue growth ambitions with long-term fiscal sustainability principles. Using an exploratory descriptive-analytical case study design, this study examines the phenomenon of the Morowali Regency Regional Revenue target for the 2026 fiscal year, which drastically increased by 109% to Rp1.23 trillion from the previous year's target. Data collection was conducted through in-depth interviews with key stakeholders and documentation studies, which were then analyzed using the interactive model of Miles, Huberman, and Saldaña. The results show that this aggressive target jump is not merely an ambition on paper, but a manifestation of a measurable transformation of regional fiscal governance through an industrial ecosystem-led extraction approach. This strategy shifts the focus of tax extraction from economically disadvantaged communities to multinational corporations and the upstream-downstream nickel industry supply chain. This policy is supported by two main pillars: digital transformation and bureaucratic integrity reform. The implementation of innovative instruments such as cloud-based tapping boxes, the E-MBLB digital monitoring post system, integrated sectoral energy audits, and spatial mapping using GIS and drones has proven effective in reducing information asymmetry and closing the tax gap. The radical shift to real-time automated monitoring has successfully created a predictable and regular revenue stream. Furthermore, the policy of regular job rotation for field officers has reduced the risk of moral hazard. Interestingly, this approach has not undermined the local business climate because it is balanced with transparency and administrative relaxation periods that foster voluntary compliance from the private sector. In conclusion, highly aggressive revenue targets can be aligned with the principles of long-term fiscal sustainability through the synergy of digital-based law enforcement, clean internal oversight, and collaborative governance.
Co-Authors Dian Ferriswara Fahra Putri Adikya Nina Pradianti Ryan Dita Permadi Sedarmayanti