<![CDATA[General Background The rapid expansion of e-commerce and digital logistics has heightened consumer demand for real-time shipment transparency and service reliability. Specific Background JNE Express Buduran Branch utilizes web-based trace and tracking information systems, alongside the My Orion operational platform, to monitor package movements and improve delivery management. Knowledge Gap Although logistics tracking software is widely implemented across regional courier hubs, empirical studies investigating operational bottlenecks such as network disruptions and data entry delays under field conditions remain underreported. Aims This study evaluates the implementation of the trace and tracking information system at JNE Express Buduran Branch to examine system performance, identify operational constraints, and formulate strategic optimizations. Results Field evaluations confirm that the trace and tracking system successfully provides real-time shipment visibility and structured parcel routing, though technical disruptions—including My Orion server maintenance and wireless network instability—frequently delay status updates. Novelty Comprehensive mixed-methods assessment maps human resource constraints alongside IT infrastructure failures to formulate targeted operational backup strategies for courier branches. Implications Implementing scheduled off-peak system maintenance alongside secondary internet connectivity safeguards operational continuity, preserves proof-of-delivery accuracy, and maintains customer trust. Key Findings Highlights Real Time Trace System Improves Shipment Visibility And Logistics Transparency Server Maintenance And Network Disruptions Represent Primary Technical Obstacles Off Peak System Updates Safeguard Daily Proof Of Delivery Accuracy Keywords Logistics Tracking System, Service Quality, Operational Efficiency, Parcel Distribution, Proof Of Delivery]]>
