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All Journal Jurnal Bina Mulia Hukum
Budi Santoso
Diponegoro University, Semarang
Law, Crime, Criminology & Criminal Justice

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Beyond Physical Accessibility: Legal Barriers to Digital Ticketing Systems for Visually Impaired Commuters Arikha Saputra; Budi Santoso; Budi Ispiyarso; Sapto Budoyo; Antono Adhi
Jurnal Bina Mulia Hukum Vol. 10 No. 2 (2026): Jurnal Bina Mulia Hukum Volume 10 Number 2 March 2026
Publisher : Faculty of Law Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jbmh.v10i2.2448

Abstract

This study examines the implementation and legal barriers of digital public transportation ticketing systems for visually impaired passengers in Indonesia. While transportation digitalization offers benefits to most users, visually impaired individuals face significant challenges due to unfriendly application designs and regulations that do not facilitate comprehensive digital access. Digital ticketing systems are often incompatible with screen-reading devices, lack voice capabilities, and lack regard for universal design principles. The uniqueness of this study lies in its focus on the legal aspects and imperfections in regulatory implementation, rather than solely on the technical limitations often discussed in previous studies. The method used is normative juridical, employing a legal analysis approach to Law Number 8 of 2016 and related regulations. The results indicate that although national law guarantees the right to accessibility, its implementation in digital ticketing services remains inadequate, both in terms of technical regulations, oversight, and sanctions for service providers who fail to comply. This study suggests the need for digital accessibility standardization, increased technical understanding of service providers, and affirmative policy support to make transportation systems more user-friendly for people with disabilities, especially the visually impaired.
Co-Authors Antono Adhi Arikha Saputra Budi Ispiyarso Sapto Budoyo