<![CDATA[ABSTRACT; Law Number 8 of 2016 affirms the right of persons with disabilities to move about and utilize public services—including public transportation—on an equal basis. While Suroboyo Bus, a mass transit service in Surabaya, has implemented various facilities for passengers with disabilities, research and feedback from the disability community indicate that accessibility requirements have not yet been fully met. This article assesses the extent to which accessibility rights are upheld within the Suroboyo Bus service, while identifying obstacles stemming from both regulatory and implementation aspects. The study employs a normative legal approach, examining relevant regulations and legal concepts, and utilizes secondary data, including existing research and media reports. The findings reveal that the national legal framework is, in fact, quite comprehensive—encompassing provisions for persons with disabilities, traffic, public services, and technical standards set by the Ministry of Transportation. Gaps emerge during the implementation phase: many bus stops and sidewalks remain inaccessible; information is not provided in formats suitable for individuals with visual or hearing impairments; staff lack consistent training in inclusive service delivery; priority seating policies are not always enforced; and persons with disabilities have not been meaningfully involved in the planning process. This article recommends the establishment of local regulations that define accessibility standards across the entire journey, the creation of clear oversight and complaint mechanisms, and the active inclusion of organizations representing persons with disabilities in the planning and evaluation of the service.]]>
