Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Politik Indonesia: Indonesian Political Science Review
Siti Zahrotul Mulkiyah
Padjadjaran University
Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
DIGITAL-BASED PUBLIC SERVICE INNOVATION: TRANSFORMING LICENSING GOVERNANCE THROUGH THE SIPINTER APPLICATION IN CIMAHI CITY Siti Zahrotul Mulkiyah; Didin Muhafdin; Sawitri Budi Sawitri Budi Utami
Politik Indonesia: Indonesian Political Science Review Vol. 11 No. 1 (2026): General Issues
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jpi.v11i1.42163

Abstract

This study aims to analyze in depth the public service innovation process through the SIPINTER (Integrated Service Information System) application developed by the Cimahi City Investment and One-Stop Integrated Service Agency (DPMPTSP). The study uses a qualitative approach with a case study design. Data collection techniques were carried out through in-depth interviews, observations, and documentation studies. The analytical tool used refers to the perspective of co-creation-based public sector innovation, with a focus on four main dimensions: real-time data accuracy, public participation, governance transparency, and legitimacy. The results show that SIPINTER has contributed significantly to increasing the efficiency and transparency of licensing services through the provision of real-time data and openness of service process information. However, public participation is still instrumental and has not fully developed into deliberative participation, while the legitimacy of innovation is highly dependent on system reliability, human resource capacity, and consistent institutional support. This study confirms that the success of digital public service transformation is determined not only by technological aspects, but also by institutional and relational factors that shape public trust. Theoretically, this research enriches the study of public sector innovation by offering an understanding of conditional co-creation in the context of local government in Indonesia.
Co-Authors Didin Muhafdin Sawitri Budi Sawitri Budi Utami