Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jelajah Ekonomi: Jurnal Ekonomi dan Bisnis Indonesia
Patriot Nusa
STIEB Perdana mandiri, Purwakarta, Indonesia
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengaruh Kualitas Pelayanan terhadap Kepuasan Pasien Uptd Puskesmas Jatiluhur Kabupaten Purwakarta Patriot Nusa; Winda Suci Lestari Nasution
JKEN: Jurnal Kajian Ekonomi Nasional Vol 2 No 1 (2026): Jelajah Ekonomi: Jurnal Ekonomi dan Bisnis
Publisher : PT Bukuloka Literasi Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65307/je.v2i1.301

Abstract

Service quality is an important factor associated with patient satisfaction in primary healthcare facilities. Changes in the Community Satisfaction Index at Jatiluhur Community Health Center during 2023–2025, together with preliminary survey findings, highlight the need to examine the relationship between these variables. This study aimed to analyze the relationship between service quality and patient satisfaction at Jatiluhur Community Health Center, Purwakarta Regency, Indonesia. A quantitative survey with a cross-sectional design was conducted among 96 patients selected through incidental sampling. Data were collected using questionnaires and analyzed with Pearson correlation and simple linear regression. The results revealed a Pearson correlation coefficient of 0.411, indicating a moderate positive relationship. The regression equation was Ŷ = 21.256 + 0.357X, with a t-statistic of 4.375 and a significance level of p < 0.001. The coefficient of determination (R² = 0.169) indicated that service quality explained 16.9% of the variation in patient satisfaction scores, while the remaining 83.1% was associated with factors outside the model. These findings demonstrate a positive and statistically significant relationship between service quality and patient satisfaction. The study provides context-specific empirical evidence to inform primary healthcare service evaluation, although the model's explanatory power remains limited. Keywords: service quality; patient satisfaction; community health center; SERVQUAL.
Co-Authors