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All Journal Jurnal Teknologi Informasi MURA Jurnal Teknologi Informasi Mura
Rumadi Hartawan
Information Systems Study Program, STMIK Jayakarta, Jakarta
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Other

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ANALYSIS OF STUDENT SATISFACTION WITH MENTAL HEALTH APPLICATIONS IN DKI JAKARTA USING EUCS METHOD Annisa Amelia; Rumadi Hartawan; Anton Zulkarnain Sianipar
Jurnal Teknologi Informasi Mura Vol. 18 No. 3 (2026): Jurnal Teknologi Informasi Mura SEPTEMBER
Publisher : LPPM UNIVERSITAS BINA INSAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32767/jti.v18i3.3249

Abstract

Mental health applications have become important digital services for students because they provide flexible access to information, consultation, and psychological support. However, application use does not always mean that users are satisfied with the information content, accuracy, interface, ease of use, and service timeliness. This study aims to analyze the level of user satisfaction with mental health applications among students in DKI Jakarta using the End User Computing Satisfaction (EUCS) method. This study used a quantitative approach with a Likert-scale questionnaire distributed to 100 students who had used Halodoc or Riliv. The data were analyzed through validity testing, reliability testing, and descriptive statistics using SPSS 27. The results show that all questionnaire items are valid, with correlation values greater than the r table value of 0.1966, and all variables are reliable, with Cronbach's Alpha values above 0.6. The EUCS evaluation scores fall into the very satisfied category, namely Content 4.48, Accuracy 4.45, Format 4.44, Ease of Use 4.49, and Timeliness 4.47. The Ease of Use dimension obtains the highest score. These results indicate that mental health applications have met users' main needs, especially in terms of operational ease. Keywords: EUCS, user satisfaction, mental health application, students, DKI Jakarta
ANALYSIS OF STUDENT SATISFACTION WITH MENTAL HEALTH APPLICATIONS IN DKI JAKARTA USING EUCS METHOD Annisa Amelia; Rumadi Hartawan; Anton Zulkarnain Sianipar
Jurnal Teknologi Informasi Mura Vol. 18 No. 3 (2026): Jurnal Teknologi Informasi Mura SEPTEMBER
Publisher : LPPM UNIVERSITAS BINA INSAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32767/jti.v18i3.3249

Abstract

Mental health applications have become important digital services for students because they provide flexible access to information, consultation, and psychological support. However, application use does not always mean that users are satisfied with the information content, accuracy, interface, ease of use, and service timeliness. This study aims to analyze the level of user satisfaction with mental health applications among students in DKI Jakarta using the End User Computing Satisfaction (EUCS) method. This study used a quantitative approach with a Likert-scale questionnaire distributed to 100 students who had used Halodoc or Riliv. The data were analyzed through validity testing, reliability testing, and descriptive statistics using SPSS 27. The results show that all questionnaire items are valid, with correlation values greater than the r table value of 0.1966, and all variables are reliable, with Cronbach's Alpha values above 0.6. The EUCS evaluation scores fall into the very satisfied category, namely Content 4.48, Accuracy 4.45, Format 4.44, Ease of Use 4.49, and Timeliness 4.47. The Ease of Use dimension obtains the highest score. These results indicate that mental health applications have met users' main needs, especially in terms of operational ease. Keywords: EUCS, user satisfaction, mental health application, students, DKI Jakarta
Co-Authors Annisa Amelia Anton Zulkarnain Sianipar