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All Journal CCIT (Creative Communication and Innovative Technology) Journal
Yuri Yudhaswana Joefrie
Tadulako University, Indonesia
Computer Science & IT

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Business Process Analysis in the Financial System of PT Oti Eya Abadi With Business Process Modelling and Notation BPMN Method Ikhsan Wahyudin Hanama; Septiano Anggun Pratama; Yuri Yudhaswana Joefrie; Nouval Trezandy Lapatta
CCIT Journal Vol 18 No 2 (2025): CCIT JOURNAL
Publisher : UNIVERSITAS RAHARJA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/ccit.v18i1.3487

Abstract

Every company certainly needs an information system for ease of work management in a company organization. As in the problems faced by the company PT. Oti Eya Abadi who needs an information system that can create and print company cash as efficiently as possible so that leaders and employees who manage the company's financial cash do not make manual formats in excel anymore and obtain cash data formats automatically from the information system. In order to achieve a sequential but still efficient system flow in the use of information systems, an analysis is made related to the business process flow of the information system with a description in the form of Business Process Modelling and Notation (BPMN). By describing BPMN, the creation of an information system can be made more directed in each access feature so that when the information system is completed it can be used with access that is easier for users to understand and more efficient in using an information system, including the financial information system of PT. Oti Eya Abadi.
Evaluating IT Service Capability of Palu BPS Website Using COBIT 5 Framework Alief Surya Ningsih; Nouval Trezandy Lapatta; Rahmah Laila; Anita Ahmad Kasim; Yuri Yudhaswana Joefrie; Yusuf Anshori
CCIT Journal Vol 19 No 1 (2026): CCIT JOURNAL
Publisher : UNIVERSITAS RAHARJA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/ccit.v19i1.3909

Abstract

This research assesses the IT service capability of the official website of the Palu City Central Bureau of Statistics (BPS) by applying the COBIT 5 framework. The assessment is centered on four key processes from the Deliver, Service, and Support (DSS) as well as Monitor, Evaluate, and Assess (MEA) domains-namely DSS01 (Manage Operations), DSS02 (Manage Service Requests and Incidents), DSS06 (Manage Business Process Controls), and MEA01 (Monitor, Evaluate, and Assess Performance and Conformance). Data were collected through structured interviews, observation sessions with website administrators, and an analysis of supporting documents to determine the current capability levels and compare them with the desired target level of 3. The results show that DSS01 and MEA01 have reached capability level 2, indicating that the processes are defined but not consistently standardized. Meanwhile, DSS02 and DSS06 remain at level 1, indicating reactive operations with limited documentation. The average capability level of 1.5 suggests that there is room for significant improvement in terms of documentation, process formalization, and the use of enabling technologies. Based on these findings, this study recommends targeted improvements to enhance the overall performance and reliability of digital public services, as well as to support better IT governance and e-government practices.
Co-Authors Alief Surya Ningsih Anita Ahmad Kasim Ikhsan Wahyudin Hanama Nouval Trezandy Lapatta Rahmah Laila Septiano Anggun Pratama Yusuf Anshori