Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Teknika : Jurnal Teoritis dan Terapan Bidang Keteknikan
Airways Siahaan
Institut Teknologi dan Sains Nahdlatul Ulama Kalimantan
Civil Engineering, Building, Construction & Architecture Computer Science & IT Industrial & Manufacturing Engineering Mechanical Engineering

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
ANALISIS KINERJA PELAYANAN AIR BERSIH OLEH PDAM TERHADAP KEPUASAN MASYARAKAT DI KECAMATAN MURUNG KOTA PURUK CAHU Indra Arianoor; Herwin Sutrisno; Petrisly Perkasa; Wiratno Y Sigin; Airways Siahaan
Jurnal Teknika: Jurnal Teoritis dan Terapan Bidang Keteknikan Vol. 10 No. 1 (2026): Jurnal Teknika: Jurnal Teoritis dan Terapan Bidang Keteknikan, Oktober 2026
Publisher : Fakultas Teknik Universitas Palangka Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36873/jt.v10i1.27855

Abstract

This study aims to analyze the performance of clean water services provided by PDAM Kota Puruk Cahu based on customer perceptions and to formulate priorities for service improvement in Murung District. A mixed-methods approach was used by integrating Importance–Performance Analysis (IPA) and in-depth interviews. Quantitative data were collected through questionnaires distributed to 100 active PDAM customers, while qualitative data were obtained through interviews with customers and PDAM management selected purposively. The IPA results show that the average service performance score was 3.84, lower than the average customer importance score of 4.27. The attributes in Quadrant I that require priority improvement include continuity of water flow, stability of water pressure, and the speed of complaint handling. The interview findings reinforce the IPA results by showing that the low performance of these attributes was caused by a high level of Non-Revenue Water (NRW) of 75%, limited distribution network coverage of 7.20%, fluctuations in the raw water discharge of the Barito River, and limited facilities and operational capacity of PDAM. Therefore, service improvement should be directed toward the rehabilitation of the distribution network, NRW reduction, strengthening production and distribution capacity, and accelerating the handling of customer complaints.
Co-Authors Herwin Sutrisno Indra Arianoor Perkasa, Petrisly Wiratno Y Sigin