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p-Index From 2021 - 2026
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All Journal Epsilon : Journal of Management (EJoM)
Amelia Tanjung
,2Sekolah Tinggi Ilmu Manajemen Sukma Medan
Decision Sciences, Operations Research & Management

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Peran Learning & Development untuk Pengembangan Kinerja Karyawan pada Perusahaan Grand Inna Medan Amelia Tanjung; Syahrani Devi
Epsilon Journal of Management Vol. 4 No. 2 (2026): Oktober: Epsilon : Journal of Management (EJoM)
Publisher : Lembaga Pengabdian Masyarakat Universitas Ichsan Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/epsilon.v1i2.189

Abstract

 This study aims to describe the implementation of Learning and Development (L&D), its perceived contribution to employee performance development, and the supporting and inhibiting factors at Grand Inna Medan. This research employed a descriptive qualitative approach, with data collected through interviews, observation, and documentation. The data were analyzed through data reduction, data display, and conclusion drawing and verification. The findings indicate that L&D programs are designed according to departmental needs and include new employee orientation, service excellence, occupational safety, communication, grooming, and technical training. Learning methods include presentations, discussions, practical exercises, guidance, and mentoring. These programs help employees understand work procedures, service standards, and the skills required to perform their duties. Supporting factors include the relevance of training materials and their alignment with job requirements, while the main challenge is scheduling training alongside hotel operations. This study provides a contextual understanding of the relationship between competency development, workplace learning application, and operational constraints in implementing L&D within the hospitality industry.
Co-Authors Syahrani Devi