Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Perisai : Islamic Banking and Finance Journal
Khoirun Nisa’
IAIN Madura
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
The Effect of Product Quality and Service Quality on Member Satisfaction on Multipurpose Blessing Loans at KSPPS BMT NU East Java Camplong Branch: Pengaruh Kualitas Produk dan Kualitas Layanan Terhadap Kepuasan Anggota Pada Pinjaman Multiguna Berkah di KSPPS BMT NU Jawa Timur Cabang Camplong Khoirun Nisa’; Khotibul Umam
Perisai : Islamic Banking and Finance Journal Vol. 9 No. 1 (2025): April
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/perisai.v9i1.1780

Abstract

This research aims to analyze the influence of product quality and service quality on member satisfaction for the Multiguna Berkah Loan product at KSPPS BMT NU East Java, Camplong Branch. The research employed a quantitative method through multiple linear regression analysis with a sample of 98 respondents drawn from the population of members using the loan product. The results indicate that both product quality and service quality have a positive and significant impact on member satisfaction. These findings demonstrate that improvements in product and service quality can increase member satisfaction, which in turn can strengthen their loyalty to the Multiguna Berkah Loan product at KSPPS BMT NU East Java, Camplong Branch. This research provides important implications for the management of KSPPS BMT NU East Java, Camplong Branch to continuously enhance product and service quality and collect feedback from members for sustainable improvement.
Co-Authors Umam, Khotibul