<![CDATA[Abstrak - Pengelolaan layanan rapat daring pada instansi pemerintah memerlukan administrasi permohonan dan penjadwalan yang terstruktur, khususnya ketika banyak organisasi perangkat daerah (OPD) menggunakan beberapa akun Zoom. Penelitian ini bertujuan merancang sistem informasi layanan rapat daring berbasis web pada Dinas Komunikasi dan Informatika Kota Surabaya. Data diperoleh melalui telaah rekapitulasi administrasi layanan periode Januari–Mei 2026. Analisis kebutuhan dilakukan dengan mengidentifikasi proses pengajuan, verifikasi, keputusan layanan, dan pengelolaan jadwal; hasilnya dimodelkan menggunakan Use Case Diagram, Activity Diagram, Data Flow Diagram (DFD), dan Entity Relationship Diagram (ERD). Rekapitulasi mencatat 25 OPD pengguna aktif, 480 permohonan dengan total durasi 960 jam, lima akun Zoom aktif, 18 kejadian bentrok jadwal, dan 24 kasus kesalahan administrasi pencatatan. Hasil penelitian berupa rancangan kebutuhan, alur layanan, aturan pemeriksaan irisan waktu, serta struktur data permohonan, OPD, pengguna, akun Zoom, dan rapat. Penelitian dibatasi pada analisis kebutuhan dan perancangan; implementasi, integrasi teknis Zoom API, dan pengujian belum dilakukan. Angka kondisi awal tidak digunakan sebagai bukti efektivitas rancangan. Kata kunci : sistem informasi rapat; rapat daring; penjadwalan; alokasi akun Zoom; perancangan sistem; Abstract - Online meeting services in government institutions require structured request administration and scheduling, particularly when multiple local government agencies use several Zoom accounts. This study designs a web-based online meeting service information system for the Surabaya City Communication and Informatics Office. Data were obtained through a review of administrative service summaries for January–May 2026. Requirements analysis identified the request, verification, service-decision, and scheduling processes; the design was modeled using a Use Case Diagram, Activity Diagram, Data Flow Diagram (DFD), and Entity Relationship Diagram (ERD). The reviewed summaries recorded 25 active local government agencies, 480 service requests totaling 960 hours, five active Zoom accounts, 18 scheduling-conflict incidents, and 24 administrative recording errors. The study produces a design of system requirements, service workflows, time-overlap checking rules, and data structures for requests, agencies, users, Zoom accounts, and meetings. The work is limited to requirements analysis and system design; implementation, technical Zoom API integration, and testing were not conducted. Baseline figures are not treated as evidence that the proposed design improves service performance. Keywords: meeting information system; online meetings; scheduling; Zoom account allocation; system design;]]>
