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All Journal Insight: Jurnal Ilmiah Psikologi
Jesica Haryono
Universitas Tarumanagara
Social Sciences

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The Role of Leader-member Exchange in the Happiness at Work with Organizational Identification as a Mediator Jesica Haryono; Rostiana; I Made Budiana
Insight: Jurnal Ilmiah Psikologi Vol. 28 No. 2 (2026): AUGUST 2026
Publisher : Universitas Mercu Buana Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26486/psikologi.v28i2.4876

Abstract

This study investigates the mediating role of organizational identification in the relationship between leader–member exchange (LMX) and happiness at work in a multinational manufacturing company in Indonesia. The research was motivated by two issues: the relatively high turnover observed among employees with less than five years of service, often linked to poor supervisor support, and the lack of an integrated perspective that treats happiness at work as a comprehensive construct. Data were collected from 455 employees with a minimum tenure of one year using standardized questionnaires. Mediation analysis with bootstrapping was applied to test the proposed model. The findings show that high-quality leader–member exchange significantly and positively influences happiness at work. Moreover, organizational identification was found to partially mediate this relationship, suggesting that LMX foster happiness at work both directly and indirectly by strengthening employees’ sense of belonging to the organization. These results emphasize the critical role of supervisors as connectors between employees and the organization, capable of fostering identification and creating a more positive, engaging, and committed workforce. The study contributes a comprehensive perspective on happiness at work while offering practical insights for improving employee retention.
Co-Authors I Made Budiana Rostiana