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All Journal International Journal of Scientific Multidisciplinary Research (IJSMR)
Dynda Nazwa Prameizuari
Telkom University
Decision Sciences, Operations Research & Management Education Law, Crime, Criminology & Criminal Justice Mechanical Engineering Social Sciences

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The Effect of Attractiveness, Dependability, and Novelty on E-Satisfaction Mediated by E-Service Quality of Halodoc Application in Indonesia Dynda Nazwa Prameizuari; Arry Widodo; Nurafni Rubiyanti
International Journal of Scientific Multidisciplinary Research Vol. 3 No. 5 (2025): May 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijsmr.v3i5.250

Abstract

This study investigates how attractiveness, dependability, and novelty influence user experience and are mediated by e-service quality to improve user satisfaction in the Halodoc telemedicine app in Indonesia. Using SEM-PLS methodology, data were collected from users who have used the service at least once over a three-month period. The research aims to enhance understanding of how emotional and aesthetic factors, alongside functional aspects, affect digital health service quality and satisfaction. Findings indicate that improving these variables can increase perceived service quality and user satisfaction, offering practical insights for optimizing telemedicine services and user experience in the digital health sector
Co-Authors Arry Widodo R. Nurafni Rubiyanti