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All Journal Diponegoro Journal of Management Jurnal Ilmiah Kajian Keimigrasian (JIKK)
Pratama, Reza Akbar
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Humanities Decision Sciences, Operations Research & Management Education Law, Crime, Criminology & Criminal Justice Social Sciences Other

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ANALISIS PENGARUH CITRA MEREK, PERSEPSI HARGA DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN (STUDI PADA PELANGGAN GO-JEK DIKOTA SEMARANG) Pratama, Reza Akbar; Tri Astuti, Sri Rahayu
Diponegoro Journal of Management Volume 7, Nomor 4, Tahun 2018
Publisher : Faculty of Economics and Business Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (541.535 KB)

Abstract

Transportation support daily activities. The wide range of activities undertaken from commuting, purchasing food, delivering / transporting goods, purchasing goods and others is almost certain to use transportation, either directly or indirectly. Along with technological developments emerged the term "Online Transportation" which the term is attached to the transportation based on internet / online applications, whether motorcycles or cars. The emergence of online transportation in Indonesia are increasing, this online transportation services arise because of the complex needs of the community and the pioneer of online transportation services in Indonesia is PT. Go-Jek Indonesia. Go-Jek, face the competition with other online transport providers and must formulate a decisive strategy to keep its consumer.This research used four variables which are brand image, price perception, service quality and consumer satisfaction. The testing of the hypotheses in this research was conducted by collecting primary datas from the online questionnaires given to 105 respondents and then analyzed. The analysis technique used in this research was the Multiple Regressional Analysis which was conducted using the IBM Statistical Package of Social Science (SPSS) 23 software program.The results of this study indicate that the variables of brand image, price perceptions and service quality positively affect the customer satisfaction of services provided by PT. Go-Jek Indonesia. The results also show that Price Perception is the most influential factor on Customer Satisfaction that need to be the main consideration for the company in order to increase the satisfaction of the users of Go-Jek services.
IMPLIKASI PERBEDAAN PARADIGMA TERHADAP PENANGANAN PENGUNGSI, PENCARI SUAKA, DAN MIGRAN ILEGAL: TANTANGAN DAN SOLUSI Pratama, Reza Akbar; Hilmy, Muhadzib Rezki; Berlian, Theresya
Jurnal Ilmiah Kajian Keimigrasian Vol 7 No 2 (2024): Jurnal Ilmiah Kajian Keimigrasian
Publisher : Polteknik Imigrasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52617/jikk.v7i2.610

Abstract

The background of this research is the increase in global migration triggered by various factors such as armed conflict, political instability, and natural disasters. This has led to an increase in the number of refugees, asylum seekers, and illegal migrants that require proper handling. The purpose of this study is to analyse the different definitions, challenges, and impacts of the three migrant groups on receiving countries, as well as to offer more coherent and effective policy solutions. The research method used is desk research with a qualitative descriptive approach, which involves analysing secondary data from various literatures, including international policies and case studies from migration destination countries. The research data includes reports from international agencies such as UNHCR and IOM, as well as statistical data related to migration. The results show that there is significant legal uncertainty in the handling of these three groups, which results in an increased economic and social burden on receiving countries. In addition, political and social tensions also often arise due to inconsistent immigration policies. The conclusion of this study emphasises the need for more humane and human rights-focused immigration policy reforms, as well as enhanced international cooperation in addressing global migration.
Effectiveness of M-Paspor Applications in Aspects of Public Service and E-government Pratama, Reza Akbar; Utami, Dana Alya
Jurnal Ilmiah Kajian Keimigrasian Vol 6 No 1 (2023): Jurnal Ilmiah Kajian Keimigrasian
Publisher : Polteknik Imigrasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52617/jikk.v6i1.380

Abstract

Utilization of technology in public services promises effectiveness and efficiency to help all human work lines because it can accelerate the work process done. The embodiment of e-government can be manifested as a form of utilizing technology in the public service sector. The M-Passport app is one of the implementations of e-government in the immigration field. The implementation of M-passport apps will be reviewed effectively whether they can realize effectiveness in public-e-government services. This can be seen from the implementation of passport applications which are getting easier and faster with the help of technology and systems that exist in the M-Paspor Application. This also supports the implementation of e-government-based public services and helps oversee social distancing policies during the Covid-19 pandemic in Indonesia so that we can continue to provide optimal immigration
PERAN ATASE IMIGRASI DALAM PERLINDUNGAN PEKERJA MIGRAN INDONESIA DI LUAR NEGERI Pratama, Reza Akbar; Hilmy, Muhadzib Rezki; Berlian, Theresya; Wijanarko, Ervan Fawwaz
Jurnal Ilmiah Kajian Keimigrasian Vol 8 No 2 (2025): Jurnal Ilmiah Kajian Keimigrasian
Publisher : Polteknik Imigrasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52617/jikk.v8i2.664

Abstract

The role of Immigration Attachés is crucial in safeguarding Indonesian migrant workers abroad, especially in dealing with immigration issues, legalprotection, and diplomatic matters. Indonesian migrant workers often face challenges such as visa violations, exploitation, and legal difficulties in their host countries. This article explores the responsibilities of Immigration Attachés in protecting migrant workers, focusing on administrative assistance, legal support, and coordination with local immigration authorities. Immigration Attachés play a key role in resolving issues related to overstaying, illegal employment, and human rights violations, often collaborating with host country governments and relevant international bodies. The main challenges in providing protection include limited resources, the complexity of legal frameworks in different countries, and the increasing number of cases involving Indonesian migrant workers in countries such as Malaysia, Saudi Arabia, and Taiwan. Despite these challenges, the presence of Immigration Attachés helps mitigate the risks faced by migrant workers by facilitating repatriation, offering legal counseling, and ensuring their rights are upheld. This article emphasizes the need for stronger bilateral agreements and better resource allocation to enhance the protection of Indonesian migrant workers abroad. Additionally, it calls for improvements in the training and coordination of Immigration Attachés to address emerging challenges, such as the rise in undocumented labor migration.
Co-Authors Berlian, Theresya Hilmy, Muhadzib Rezki Sri Rahayu Tri Astuti Utami, Dana Alya Wijanarko, Ervan Fawwaz