Article Per Year (5 Year)
p-Index From 2021 - 2026
0
P-Index
This Author published in this journals
All Journal Diponegoro Journal of Management
Jaya Sakti, Brillyan
Unknown Affiliation
Decision Sciences, Operations Research & Management

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
ANALISIS PENGARUH KUALITAS LAYANAN, KETEPATAN WAKTU PENGIRIMAN DAN FASILITAS TERHADAP KEPUASAN PELANGGAN (Studi pada J&T Express Kota Semarang) Jaya Sakti, Brillyan; Mahfudz, Mahfudz
Diponegoro Journal of Management Volume 7, Nomor 4, Tahun 2018
Publisher : Faculty of Economics and Business Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (307.152 KB)

Abstract

Costumer satisfaction are closely related to products or services which are sold to costumer. Besides it, costumer satisfaction can used as success measurement of company performance especially on services company because costumer used directly that services.  Costumer satisfaction on services company, especially logistic servives can be mesasured by few things, for an example service that company give to costumer, time delivery and facility. This research aims to exam that correlate service quality, on-time delivery and facility to J&T Express costumer satisfaction in Semarang.Sample for this research are random person of 100 costumers that had used J&T Express. Sampling Technique use Accidental Sampling, processed by SPSS 23th edition that use Multiple linier analysis.Result of this research show that servive quality, on-time delivery and facility has significant and positive. On-time delivery variable has a biggest effect for costumer saticfaction.
Co-Authors Mahfudz Mahfudz