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All Journal Jurnal Tata Kelola dan Kerangka Kerja Teknologi Informasi
Fiandanu Zidan
Universitas Bina Sarana Informatika
Computer Science & IT

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Rancang Bangun Sistem Informasi Manajemen dan Monitoring Pelanggan Berbasis Web pada PT. Pasopati Nusantara Fiandanu Zidan; Oky Irnawati
Jurnal Tata Kelola dan Kerangka Kerja Teknologi Informasi Vol. 12 No. 3 (2026): Desember 2026
Publisher : Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/jtk3ti.v12i3.21449

Abstract

The rapid development of information technology encourages companies to improve customer data management and monitoring processes more effectively. PT. Pasopati Nusantara still uses a manual spreadsheet-based method for managing customer data, which can result in data inconsistencies, delays in information delivery, and less effective monitoring processes. This research aims to design and develop a web-based customer management and monitoring information system using the Laravel framework. The research method used is the Prototype Model, which enables the system to be developed incrementally through continuous evaluation and adjustments based on user requirements. The result of this research is a web-based information system that manages customer data centrally and integrates data between the Technical Implementation Unit (UPT) and Islamic Boarding Schools (Ponpes), while supporting the monitoring of customer activities and complaints. The system also provides interactive data visualization, exportable reports, and multi-level access management for superadmins, technicians, and marketing staff. The developed system can improve data management efficiency, reduce recording errors, and accelerate information delivery to support faster and more accurate decision-making at PT. Pasopati Nusantara.
Co-Authors Oky Irnawati