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All Journal Profit: Jurnal Manajemen, Bisnis dan Akuntansi
Rizal Hafidz Lazuardi
Universitas Raharja
Economics, Econometrics & Finance

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Peran Teknologi Blockchain dalam Memperkuat Kapabilitas Pengelolaan Data Digital untuk Operasional Layanan Asuransi Tuti Nurhaeni; Sudaryono Sudaryono; Nuke Puji Lestari Santoso; Rizal Hafidz Lazuardi
Profit: Jurnal Manajemen, Bisnis dan Akuntansi Vol. 5 No. 4 (2026): November: Profit : Jurnal Manajemen, Bisnis dan Akuntansi
Publisher : UNIVERSITAS MARITIM AMNI SEMARANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/profit.v5i4.5330

Abstract

Digital transformation in the insurance industry has increased the strategic importance of organizational data, making Digital Data Management Capability (DDMC) essential for improving operational efficiency. However, many insurance service organizations continue to face challenges related to fragmented data systems, inconsistent data quality, limited accessibility, and inadequate data integration. This study examines the effect of DDMC on operational efficiency by focusing on five dimensions: data quality, data accessibility, data integration, data governance, and data security. A quantitative cross-sectional survey was conducted among employees of insurance service organizations, and the data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings indicate that DDMC has a positive and significant effect on operational efficiency. Among its dimensions, data quality, data integration, and data governance are the strongest contributors to improving operational performance, accelerating service processes, enhancing decision-making accuracy, and optimizing service delivery. In addition, blockchain technology supports data security, transparency, and integrity within insurance ecosystems. This study extends the application of Dynamic Capability Theory in the insurance sector and provides practical insights for organizations seeking to improve operational efficiency through effective digital data management.
Co-Authors Nuke Puji Lestari Santoso Sudaryono Sudaryono Tuti Nurhaeni