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Embedding Fraud Intelligence Across the FinTech Customer Lifecycle: A Unified Framework for Enrollment, Ongoing Transaction Monitoring, and Account Change Verification Using Agentic AI Kedarnath Goud Kothinti
International Journal of Engineering, Science and Information Technology Vol 6, No 2 (2026)
Publisher : Malikussaleh University, Aceh, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52088/ijesty.v6i2.2065

Abstract

Financial technology (FinTech) fraud can occur throughout the customer lifecycle, including customer onboarding, payment transactions, and changes to account information. Fragmented fraud controls across these stages can limit the sharing of risk signals, increase duplicated verification activities, and delay coordinated responses to emerging threats. This paper proposes and evaluates a three-pillar fraud intelligence framework that integrates identity and document verification during onboarding, real-time behavioral and graph-based transaction monitoring, and anomaly-driven re-verification of account changes. The framework employs an agentic artificial intelligence orchestration layer to coordinate Know Your Customer (KYC) and Know Your Business (KYB) verification, device and session analytics, contact carrier validation, Automated Clearing House (ACH) micro-deposit verification, velocity-based rules, graph-network analysis, and multi-stage account-change protection with out-of-band re-verification. Evaluation was conducted using operational data from a production deployment at a mid-size FinTech platform serving 1.4 million enrolled customers across three independently measured operational windows. The evaluation measured processing latency, fraud-detection performance, account-takeover detection, and manual-review requirements before and after deployment. The system reduced enrollment processing latency by 99.3%, improved real-time transaction fraud detection by 60.9%, improved account takeover detection during account changes by 95.8%, and reduced monthly manual review staff hours by 76.5%. The results indicate that coordinating identity, behavioral, transactional, and account-change signals across the customer lifecycle can improve the efficiency of fraud detection while reducing operational review requirements. The framework also demonstrates how centralized AI orchestration can connect heterogeneous verification and monitoring controls without requiring each lifecycle stage to operate as an isolated fraud-control function. The proposed architecture, therefore, provides an integrated basis for continuous fraud intelligence across major FinTech customer lifecycle stages