Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Borobudur Law and Society Journal
Azhnuri, Wanda Minerva
Unknown Affiliation
Humanities Law, Crime, Criminology & Criminal Justice Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Implementation of Ministry of Home Affairs Regulation No. 7 of 2019 on Online Population Administration Services at the Magelang Regency Population and Civil Registration Office Azhnuri, Wanda Minerva; Dewi, Dyah Adriantini Sintha; Syafingi, Habib Muhsin; Suharso
Borobudur Law and Society Journal Vol. 5 No. 4 (2026)
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31603/9858

Abstract

The Magelang Regency Population and Civil Registration Office (Disdukcapil) provides documents online and offline. Ministry of Home Affairs Regulation No 7 of 2019 created the online channel to make governance more effective and efficient. This article asks how the Regulation is implemented at the office and what hinders it. This empirical socio-legal study applies the four implementation factors of George C Edwards III: communication, resources, disposition and bureaucratic structure. Primary data come from interviews in February and May 2023 with four officials of the office; the legal materials include the Regulation and the office’s service standard; the analysis is qualitative. The findings rest on the informants’ accounts, not on transaction data. Residents of 15 of the 21 sub-districts are reported to use offline service mainly, because of poor internet in mountain areas, limited digital skills among older residents and personal preference. Staff, budget and facilities are reported as insufficient, and the service standard is not yet fully applied. The Regulation is read as adding an online channel to offline service, not replacing it, so low online use is a problem of access and outreach and not of residents’ non-compliance. The article recommends assistance points in villages, a service desk for older residents, response-time targets, a complaint channel and the systematic collection of usage data.
Co-Authors Dyah Adriantini Sintha Dewi Habib Muhsin Syafingi Suharso