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All Journal Saturnus: Jurnal Teknologi dan Sistem Informasi
Adina Nopiyanti
Universitas Bina Sarana Informatika
Computer Science & IT

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Pengukuran Kualitas Aplikasi Dapodik Menggunakan Metode WebQual 4.0 dan Kepuasan Operator SMA di Kota Tangerang Adina Nopiyanti; Susy Rosyida; Ahmad Fauzi
Saturnus: Jurnal Teknologi dan Sistem Informasi Vol. 4 No. 4 (2026): Oktober: Saturnus: Jurnal Teknologi dan Sistem Informasi
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/saturnus.v4i4.1854

Abstract

The Dapodik (Data Pokok Pendidikan) application plays a strategic role in Indonesian education governance, and school operators are its primary users. This study assesses the perceived quality of Dapodik among school operators and examines the association of each WebQual dimension with user satisfaction. A quantitative cross-sectional survey was conducted using WebQual 4.0, with Usability Quality, Information Quality, and Service Interaction Quality as predictors and User Satisfaction as the outcome. An online Likert-scale questionnaire was completed by 91 of 92 eligible operators (98.91%) at senior high schools in Tangerang City, recruited through purposive sampling that approximates a census. Cronbach's alpha ranged from 0.703 to 0.826, and all variables were rated very high (means 4.62–4.74). In multiple linear regression, the three dimensions were jointly associated with satisfaction (F(3, 87) = 36.462; p < 0.001; R² = 0.557). Only Service Interaction Quality showed a significant partial association (B = 0.364; 95% CI 0.257–0.471). Because the data are self-reported at a single time point, the findings are associational, not causal. Service interaction quality should be maintained, while technical improvements require an audit first.  
Co-Authors Ahmad Fauzi Susy Rosyida