Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Sophist Jurnal Sosial Politik Kajian Islam dan Tafsir
Dian Dwi Pratiwi
University of Bengkulu
Religion Humanities Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
JUSTICE ON PAPER, INJUSTICE IN PRACTICE: RETHINKING CONSUMER PROTECTION IN INDONESIA'S ONLINE MARKETPLACES Tiara Dhiya Nafisah; Dian Dwi Pratiwi; Septiyan Dwi Putra; Emelia Kontesa
Sophist: Jurnal Sosial Politik Kajian Islam dan Tafsir Vol. 8 No. 3 (2026): Digital Epistemology, Maqasid Ethics, Socio-Legal Reform, and Civilizational Re
Publisher : Journal Sophist

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20414/sophist.v8i3.168

Abstract

Indonesian consumers keep losing money to non-conforming goods bought through online marketplaces, even though a consumer-protection framework already exists on paper. This article asks why that gap persists and how legal philosophy should guide the way responsibility for it is assigned. Using normative legal research, it reads Law No. 8 of 1999 on Consumer Protection and its implementing regulations against Aristotle's distinction between distributive and corrective justice and Rawlsian fairness. The analysis finds that losses persist because of information asymmetry, weak consumer bargaining power, limited access to evidence, and enforcement that rarely reaches small-value disputes, leaving the justice consumers experience well short of the justice the statute promises. Responsibility for non-conforming goods should track who actually controls a transaction's risk, which means marketplaces cannot treat themselves as neutral intermediaries. The article concludes that stronger enforcement, cheaper dispute channels, and provisional refunds based on reasonable initial evidence would close much of that gap, provided they are balanced against legal certainty and the consumer's own duty of good faith.
Co-Authors Emelia Kontesa septiyan dwi putra Tiara Dhiya Nafisah