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All Journal Jurnal Manajemen Perhotelan dan Pariwisata
Bagus Jaya Upadana
Universitas Pendidikan Ganesha
Economics, Econometrics & Finance Education Social Sciences

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ANALISIS STRATEGI PENINGKATAN KINERJA PRAMUSAJI MANGO LANGO RESTAURANT HOTEL NEW SUNARI LOVINA BEACH RESORT Bagus Jaya Upadana; AA Ngurah Yudha Martin Mahardika; Putu Indah Rahmawati
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 8 No. 3 (2025)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v8i3.103563

Abstract

This study analyzes strategies to improve the performance of waiters at Mango Lango Restaurant, Hotel New Sunari Lovina Beach Resort, Buleleng, Bali. The research employs a descriptive qualitative method with data collected through interviews, observations, and documentation involving waiters and the restaurant supervisor. The findings reveal several challenges in service delivery, including heavy workloads during peak hours, suboptimal mastery of Standard Operating Procedures (SOPs), and ineffective coordination with the kitchen and cashier. The strategies implemented to enhance performance include regular training and periodic performance evaluations. These strategies have proven effective in improving waiter competence, maintaining service standards, and increasing guest satisfaction. However, further improvements are needed in staffing availability, completeness of dining equipment, and interdepartmental communication to strengthen overall service quality. This study emphasizes the importance of training and evaluation.
Co-Authors AA Ngurah Yudha Martin Mahardika Putu Indah Rahmawati