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All Journal Jurnal Manajemen Perhotelan dan Pariwisata
Marlina Romauli Samosir
Politeknik Pariwisata Batam
Economics, Econometrics & Finance Education Social Sciences

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STRATEGI ADAPTASI SOP SAMOSIR COTTAGE RESORT UNTUK KARYAWAN DAN INTERNSHIP DENGAN LATAR BELAKANG NON-HOSPITALITAS Marlina Romauli Samosir; Arina Luthfini Lubis
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 8 No. 3 (2025)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v8i3.104290

Abstract

This research is motivated by the gap between the theory and practice of implementing standard operating procedures in the hospitality industry, particularly at the Samosir Cottage Resort Hotel. The main problem lies in the low understanding of work procedures among non- hospitality employees and interns, which has implications for service quality. This study aims to analyze the adaptation strategies used to help employees understand work procedures effectively. The research method uses a descriptive qualitative approach with in-depth interviews with three relevant informants. The results show that although there are differences in initial understanding between hospitality and non-hospitality employees, internal training processes, regular briefings, mentoring, and internal communication media are able to bridge the gap. The conclusion of this study confirms that the success of operational procedure implementation is influenced by management support, effective communication, and continuous learning strategies that are responsive to the background of human resources.
Co-Authors Lubis, Arina Luthfini