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All Journal Jurnal technoscientia JAST : Jurnal Aplikasi Sains dan Teknologi JATI (Jurnal Mahasiswa Teknik Informatika) JURNAL TEKNOLOGI TECHNOSCIENTIA Jurnal Restikom : Riset Teknik Informatika dan Komputer JiTEKH (Jurnal Ilmiah Teknologi Harapan) Rambideun : Jurnal Pengabdian Kepada Masyarakat Indonesian Journal of Networking and Security - IJNS J-Intech (Journal of Information and Technology)
Rizza Muhammad Arief
Sistem Informasi, Universitas Merdeka Malang, Indonesia
Agriculture, Biological Sciences & Forestry Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Library & Information Science Materials Science & Nanotechnology Mechanical Engineering Public Health Social Sciences Other

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Journal : J-Intech (Journal of Information and Technology)

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Analisis Kepuasan Pengguna Website SIAPEL Dalam Pelayanan KTP Elektronik Kota Malang Menggunakan Metode E-Govqual Kartikawati, Modesta Inda; Arief, Rizza Muhammad
J-INTECH (Journal of Information and Technology) Vol 12 No 02 (2024): J-Intech : Journal of Information and Technology
Publisher : LPPM STIKI MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32664/j-intech.v12i02.1299

Abstract

The implementation of e-government as an innovation in public administration using information technology prompted the Malang City government to launch the SIAPEL website, offering various public services, including electronic ID card (E-KTP) services. Despite facing challenges, such as the absence of formal research on user satisfaction, there is a critical need to evaluate the satisfaction level of E-KTP service users on the SIAPEL website. This study employs the e-govqual method, focusing on dimensions like ease of use, trust, reliability, and citizen support. The research findings indicate that all questionnaire items are valid, normally distributed, and reliable based on validity, normality, and reliability tests. The t-test identifies three significant variables influencing user satisfaction: ease of use, trust, and reliability. Furthermore, through multiple linear regressions and f-tests, it is evident that all variables significantly and positively affect user satisfaction. Overall, the e-govqual method effectively evaluates user satisfaction levels, affirming that all studied variables play a crucial role in determining user satisfaction.
Co-Authors Andriyan Rizki Jatmiko Bekti Prihatiningsih Divira Salsabiil Susanto Fita Dwi Novitasari Fita Dwi Novitasari Galih Sulaksono, Aditya Hendrawan, Nofrian Deny Kartikawati, Modesta Inda Karyudi, Mochammad Daffa Putra Klementinus Betan, Yulianus Muhamat Ilham Ardiansa Ardiansa Pramaditya, Himawan Putra, Firnanda Al Islama Achyunda Yulia Natasya Farah Diba Arifin