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The The Relationship between Accessibility of Telemedicine Services and Decisions on Use: A Cross-Sectional Study at X General Hospital Malang Puspitaning Ayu, Jennyla; Herwati, Ida
Jurnal Teknologi Kesehatan (Journal of Health Technology) Vol. 20 No. 1 (2024): Maret
Publisher : POLTEKKES KEMENKES YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29238/jtk.v20i1.2047

Abstract

As many as 65% of patients interviewed about telemedicine at Outpatient Hospital X in Malang Regency admitted that they were only aware of telemedicine services like Halodoc, Alodokter, Klikdokter, and the hospital's telemedicine applications, but had never directly used them. The patient acknowledges that the application menu service on several telemedicine platforms is overly complicated and challenging to navigate, particularly for patients over the age of 45. The aim of this study was to determine the relationship between the accessibility of telemedicine service applications and the decision to use them. In January 2023, we conducted this research at the outpatient facility of one of the hospitals in Malang Regency. This study had a total sample size of 67 patients. Researchers gathered the data through a questionnaire utilising a Likert scale, concentrating on the accessibility of telemedicine and the choices made concerning it. Researchers conducted statistical analyses using Pearson correlation. The findings revealed a significant correlation between telemedicine service accessibility and utilisation, with a significance level of 0.000, thereby validating the hypothesis. The decision to employ the telemedicine application for outpatient care is made. The hospital in Malang Regency is influenced by factors such as the ease of communication with health care providers, the clarity of their voices, the provision of diagnoses based on the patient's condition, the patient's ability to clearly see the health care provider or health worker, and the ease of using the telemedicine application itself.
Optimasi Layanan Digital Health di Rumah Sakit Daerah: Analisis Kebutuhan Telemedicine dengan Metode SEM-PLS Ayu, Jennyla Puspitaning; Galleryzki, Annisa Rahmi; Herwati, Ida
Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo Vol 12, No 1 (2026): JMK Yayasan RS.Dr.Soetomo, April 2026
Publisher : STIKES Yayasan RS.Dr.Soetomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29241/jmk.v12i1.2408

Abstract

Telemedicine merupakan inovasi layanan kesehatan digital yang adopsinya dipengaruhi oleh penerimaan teknologi dan kebutuhan pengguna. Penelitian ini bertujuan menganalisis pengaruh faktor penerimaan terhadap kebutuhan telemedicine dengan mediasi persepsi awal. Kebutuhan telemedicine didefinisikan sebagai perceived need, yaitu kebutuhan yang dirasakan pengguna terhadap pemanfaatan dan pengembangan layanan. Persepsi awal dikonstruksikan berdasarkan Technology Acceptance Model (TAM) dan Unified Theory of Acceptance and Use of Technology (UTAUT), meliputi persepsi manfaat, kemudahan penggunaan, kepercayaan, dan risiko. Penelitian menggunakan desain kuantitatif dengan pendekatan Partial Least Squares–Structural Equation Modeling (PLS-SEM). Responden terdiri dari pasien dan tenaga kesehatan di RSU Bokor Turen, Malang, yang dipilih secara purposive. Analisis dilakukan melalui bootstrapping menggunakan SmartPLS. Hasil menunjukkan faktor penerimaan berpengaruh signifikan terhadap persepsi awal dan kebutuhan telemedicine. Pengaruh langsung bersifat negatif, menunjukkan hubungan kompleks, dengan model memiliki daya jelaskan kuat.