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All Journal Jurnal Abdi Insani Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
A'la, Al Ma'rifatul
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Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences

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Pengaruh Service Quality, Emotional Attachment, dan Religiosity terhadap Customer Loyalty Nasabah BSI di Jawa Timur dengan Customer Satisfaction Sebagai Variabel Intervening Ibrahim, Mohamad Rafli; Hasib, Fatin Fadhilah; A'la, Al Ma'rifatul
Al-Kharaj : Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol 6 No 3 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Research and Strategic Studies Center (Pusat Riset dan Kajian Strategis) Fakultas Syariah IAI Nasional Laa Roiba

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i3.5267

Abstract

The purpose of this study is to determine the effect of service quality, emotional attachment, and religiosity for the Bank Syariah Indonesia’s customer loyalty using customer satisfaction as a mediating variable. The research method is carried out with a quantitatice approach sourced from primary data, The sample obtained was 297 respondent who were general public who have a relation with the organizer or staff of Masyarakat Ekonomi Syariah jawa Timur. This study uses the SEM-PLS (Structural Equation Modeling – Partial Least Square) analysisi technique using SmartLPLS4. The findings suggest that service quality do not have a significant direct effect on customer loyalty, but have a significant indirect effect on customer loyalty. Emotional attachment and religiosity have a significant direct and indirect effect on customer loyalty mediated by customer satisfaction. The limitation of this study was only examine the customer of Bank Syariah Indonesia in East Java, and only focuses on variables as service quality, emotional attachment, religiosity, customer satisfaction, and customer loyalty. This research implicates that loyalty of the customers may increase from a strong attachment between customer and Bank Syariah Indonesia and their individual devotion to Allah SWT, not by service evaluation. Customer’s feeling when using bank may increase their commitment to Bank Syariah Indonesia
LITERASI KEUANGAN DAN E-COMMERCE UMKM SEBAGAI MITIGASI EKONOMI BENCANA DI SUKOSARI, KABUPATEN MALANG Dewabrata, Lantip Muhammad; Sasikirono, Nugroho; A'la, Al Ma'rifatul
Jurnal Abdi Insani Vol 13 No 4 (2026): Jurnal Abdi Insani
Publisher : Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/abdiinsani.v13i4.3757

Abstract

Pengabdian kepada masyarakat ini bertujuan untuk meningkatkan literasi keuangan dan memperkuat kapasitas pelaku usaha mikro, kecil, dan menengah (UMKM) dalam memanfaatkan e-commerce sebagai strategi penguatan ketahanan ekonomi di wilayah rawan bencana. Kegiatan dilaksanakan di Desa Sukosari, Kabupaten Malang, yang memiliki risiko bencana gunung api dan longsor. Metode yang digunakan adalah pelatihan partisipatif yang dikombinasikan dengan pendampingan praktik langsung serta evaluasi pembelajaran. Sebanyak 24 pelaku UMKM mengikuti pelatihan literasi keuangan dan digitalisasi pemasaran selama dua hari. Evaluasi kegiatan dilakukan menggunakan kerangka Kirkpatrick pada tingkat reaksi dan pembelajaran, dengan alat ukur berupa formulir evaluasi kegiatan, kuis literasi keuangan, serta skala Digital Self-Efficacy (DSE). Hasil kegiatan menunjukkan bahwa peserta memberikan respons positif terhadap pelatihan dan mengalami peningkatan literasi keuangan yang cukup bermakna, sementara self-efficacy berdagang digital juga meningkat meskipun belum signifikan secara statistik. Temuan ini mengindikasikan bahwa penguatan literasi keuangan dan pemanfaatan e-commerce berpotensi menjadi bentuk mitigasi ekonomi yang relevan dalam meningkatkan ketahanan UMKM di wilayah rawan bencana.
Co-Authors Dewabrata, Lantip Muhammad Fatin Fadhilah Hasib Ibrahim, Mohamad Rafli Sasikirono, Nugroho