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All Journal Pendas : Jurnah Ilmiah Pendidikan Dasar Manufaktur: Publikasi Sub Rumpun Ilmu Keteknikan Industri
SETIANI MUTIA, ANA
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Analisis Kualitas Pelayanan kepada Pelanggan PDAM Tirta Danau Tempe melalui Pendekatan Quality Function Deployment Setiani Mutia, Ana
Manufaktur: Publikasi Sub Rumpun Ilmu Keteknikan Industri Vol. 2 No. 3 (2024): September : Manufaktur : Publikasi Sub Rumpun Ilmu Keteknikan Industri
Publisher : Asosiasi Riset Ilmu Teknik Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/manufaktur.v2i3.522

Abstract

This study aims to analyze the service quality of PDAM Tirta Danau Tempe in Wajo Regency using the Quality Function Deployment (QFD) method with the House of Quality (HoQ) approach. The research methods used include qualitative data collection through interviews and observations, and quantitative data through questionnaires filled out by 30 respondents from 650 PDAM customers. Validity and reliability tests were conducted to ensure data consistency, while HoQ analysis was used to link customer desires with the quality of service provided. The results show that the most important service attributes for customers are the PDAM's good reputation, timely office operation time, and effective communication by staff. However, some aspects such as the company's compliance with service promises and the availability of a comfortable waiting room need to be improved. The conclusion of this study is that there is a need to improve service quality through a thorough evaluation of these attributes to increase customer satisfaction and strengthen their loyalty. Technical recommendations include improving employee work ethics, handling customer complaints, and more appropriate employee placement to improve PDAM service performance.
PENGARUH STRATEGI PEMBELAJARAN AKTIF TIPE GQGA (GIVING QUESTION AND GETTING ANSWER) TERHADAP HASIL BELAJAR MATEMATIKA Setiani Mutia, Ana; Ratih Purnama Pertiwi; Resti Septikasari
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 10 No. 04 (2025): Volume 10 No. 04 Desember 2025 Terbit
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v10i04.35241

Abstract

This study aims to determine the effect of the GQGA Type Active Learning Strategy on the Mathematics Learning Outcomes of fifth-grade students of MI NU Sumedang Sari on the material of plane figures and the volume of cuboids and cubes. The method used is an experiment with a one-group pretest-posttest design. The research sample consisted of 17 students selected using a simple random sampling technique. Learning begins with giving a pretest to determine students' initial abilities. Next, learning applies the GQGA type active learning strategy involving two cards. The first card contains questions and the second card contains answers and the learning process in real-time. After learning, students are given a posttest to determine the improvement in learning outcomes. Data analysis was carried out by applying a one-sample t-test to determine student learning outcomes and a paired sample t-test to determine the influence in the study. The results showed that the average pretest score of students was 44.12, while the average posttest score was 84.41. The paired sample t-test produces a significance value of 0.000 < 0.05, which means (sig value = 0.000 < 0.05), so H0 is rejected and Ha is accepted, which means there is an influence in the use of the GQGA Type Active Learning strategy.
Co-Authors Ratih Purnama Pertiwi Resti Septikasari