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Moh Amiruddin
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POLA KOMUNIKASI DRIVER OJEK ONLINE GRABBIKE PADA PELAYANAN CUSTOMER DI KOTA MALANG Moh Amiruddin
INTAJ : Jurnal Penelitian Ilmiah Vol 3 No 2 (2019): Aurora
Publisher : LP3M IAI Al-Qolam

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (444.135 KB) | DOI: 10.6084/intaj.v3i2.207

Abstract

Transportation is an important part of the daily activities of the community. Along with the rapid development of technology, transportation facilities have also developed, one of which is the emergence of online transportation. Grab is one of the online transportation applications that circulate in various regions in Indonesia. One of its features, GrabBike, is that drivers are the main center in terms of serving the customers. Therefore, a good communication is needed. Communication is often an obstacle for drivers in serving customers. It is necessary to know the communication patterns used by the drivers in communicating to the customers. This research is conducted using qualitative data collection through observation and interviews. the results obtained are that GrabBike online motorcycle taxi drivers using three communication patterns in service to customers including linear or one-way communication patterns, circular or two-way communication patterns, and helical or spiral communication patterns.
POLA KOMUNIKASI DRIVER OJEK ONLINE GRABBIKE PADA PELAYANAN CUSTOMER DI KOTA MALANG Moh Amiruddin
Jurnal Penelitian Ilmiah INTAJ Vol. 3 No. 2 (2019): Aurora
Publisher : LP3M IAI Al-Qolam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35897/intaj.v3i2.207

Abstract

Transportation is an important part of the daily activities of the community. Along with the rapid development of technology, transportation facilities have also developed, one of which is the emergence of online transportation. Grab is one of the online transportation applications that circulate in various regions in Indonesia. One of its features, GrabBike, is that drivers are the main center in terms of serving the customers. Therefore, a good communication is needed. Communication is often an obstacle for drivers in serving customers. It is necessary to know the communication patterns used by the drivers in communicating to the customers. This research is conducted using qualitative data collection through observation and interviews. the results obtained are that GrabBike online motorcycle taxi drivers using three communication patterns in service to customers including linear or one-way communication patterns, circular or two-way communication patterns, and helical or spiral communication patterns.
POLA KOMUNIKASI SANTRI ETNIS MADURA YANG MENGALAMI CULTURE SHOCK DALAM INTERAKSI SOSIAL:: Studi Kasus Pondok Pesantren Raudlatul Muhsinin Kuwolu Bululawang Malang Moh Amiruddin
Jurnal Penelitian Ilmiah INTAJ Vol. 4 No. 1 (2020): Jump
Publisher : LP3M IAI Al-Qolam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35897/intaj.v4i1.292

Abstract

Communication is very important in everyday life. It is used to interact with others in social life. Without communication, it will be difficult to live a group and social life. Effective communication can be characterized by the meaning received by the communicant as the meaning of the message delivered by the communicator. Islamic boarding school is a traditional educational institution where the students are not only one ethnic but multi-ethnic including Madurese. In Raudlatul Muhsinin, a Salafiyah Islamic boarding school, located on the island of Java precisely in Malang Regency. So, the language used is Javanese. It is necessary to know the communication patterns used by students of Madureses who experienced culture shock. This research is conducted using qualitative data type that collected through observation and interviews. The result obtained is Madurese students use three communication patterns in interaction, including linear or one-way communication patterns, circular or two-way communication patterns and multi-way communication patterns.
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