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Hubungan Pelayanan Prima terhadap Kepuasan Pasien di Instalasi Rawat Inap Depati Payung RSU Mayjen H.A Thalib Sungai Penuh Tahun 2024 Friandi, Riris; Emitrafariona, Emitrafariona; Putri, Dian Eka
Jurnal Ilmu Kesehatan Dharmas Indonesia Vol. 4 No. 2 (2024): Jurnal Ilmu Kesehatan Dharmas Indonesia (JIKDI)
Publisher : Fakultas Ilmu Kesehatan Universitas Dharmas Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56667/jikdi.v4i2.1696

Abstract

Based on Eurostat Statistics Explained in 2021, France recorded the highest discharge rate for all inpatients (41,100 per 100,000 population for inpatients) among EU member countries. Excellent service is oriented towards patient satisfaction, so health workers must provide optimal service. Excellent service in primary health care aims to provide satisfaction to the public for public services. Trust being formed among the community certainly provides benefits for primary health services. This research aims to determine the relationship between excellent service and patient satisfaction. This type of research is quantitative and analytical with a cross-sectional study approach. The sampling technique used in this research was the random sampling technique. The population in this study was all 228 patients treated at the Depati Payung Inpatient Installation in 2024 from January to February with a sample of 70 respondents. The results showed that more than half of the 38 (54.3%) respondents with excellent service were not good, and more than half of the 37 (52.9%) respondents with patient satisfaction were less satisfied with the results of the statistical test (Chi-Square) obtained by a p-value of 0.034. The research conclusion shows a relationship between excellent service and patient satisfaction. The researchers' suggestions from the research results can be applied in daily nursing practice, such as providing excellent service so that patients will be satisfied with the services provided by nurses.
Hubungan Pelaksanaan Fungsi Manajemen Kepala Ruang dengan Kinerja Perawat Pelaksana di Ruang Rawat Inap Rumah Sakit DKT Sungai Penuh Friandi, Riris; Fatriona, Emitra
MAHESA : Malahayati Health Student Journal Vol 3, No 7 (2023): Volume 3 Nomor 7 (2023)
Publisher : Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (212.186 KB) | DOI: 10.33024/mahesa.v3i7.10356

Abstract

ABSTRACT The management function directs nurses in achieving the goals that will be addressed by implementing the nursing process which consists of four elements, namely the planning function, the organizing function, the actuating function, and the controlling function, which are interrelated management cycles. related to each other. Nursing as a profession and nurses as professionals are responsible for providing nursing services according to the competence and authority that they have independently or in collaboration with other members of the health team. It is known that the relationship between the implementation of the management function of the head of the room and the performance of the implementing nurse in the inpatient room of the DKT Hospital. This study uses a descriptive analytic design using a Cross Sectional approach. The sample in this study were 32 respondents and the sampling in this study used the Total Sampling technique. From the results of this study, it is known that there are 16 people (50%) who think that the management function of the head of the room is good, and 16 people (50%) who think it is not good, it is known that the performance of the implementing nurses is good and not good, so the results are the same. The results of this study found that the value of P = 0.000 (P≤0.05) which means that there is a significant relationship between the management function of the head of the room and the performance of the implementing nurse in the inpatient room of DKT Hospital. Keywords: Functions of Head of Room Management, Performance of Implementing Nurses  ABSTRAK Fungsi manajemen mengarahkan perawat dalam mencapai tujuan yang akan ditujukan dengan menerapkan proses keperawatan yang terdiri pada empat elemen yaitu fungsi perencanaan (Planning), fungsi pengorganisasian (Organizing), fungsi pengarahan (Actuating), dan fungsi pengendalian (Controling) yang merupakan siklus manajemen yang saling berkaitan satu samalain (Jakri & Timun, 2019). Keperawatan sebagai profesi dan perawat sebagai tenaga professional bertanggung jawab untuk memberikan pelayanan keperawatan sesuai kompetensi dan kewenangan yang di miliki secara mandiri maupun bekerjasama dengan anggota tim kesehatan lain. Diketahui hubungan pelaksanaan fungsi manajemen kepala ruang dengan kinerja perawat pelaksana di ruang rawat inap Rumah Sakit DKT. Penelitian ini menggunakan desain deskriptif analitik dengan menggunakan pendekatan Cross Sectional. Sampel pada penelitian ini yaitu 32 responden dan pengambilan sampel dalam penelitian ini menggunakan teknik Total Sampling. Dari hasil penelitian ini, diketahui fungsi manajemen kepala ruangan terdapat 16 orang (50%) yang berpendapat baik, dan 16 orang (50%) yang berpendapat kurang baik, diketahui kinerja perawat pelaksana baik dan kurang baik, sehingga didapatkan hasil yang sama. Hasil penelitian ini didapatkan bahwa nilai P=0,000 (P≤0,05) yang berarti terdapat hubungan yang signifikan antara fungsi manajemen kepala ruangan dengan kinerja perawat pelaksana diruang rawat inap Rumah Sakit DKT Kata Kunci: Fungsi Manajemen Kepala Ruangan, Kinerja Perawat Pelaksana