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All Journal PHARMACON Jurnal Farmasi Medica (Pharmacy Medical Journal) PMJ
Rumondor, Erladys M.
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Biochemistry, Genetics & Molecular Biology Chemistry Immunology & microbiology Medicine & Pharmacology Public Health

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ANALISIS KEPUASAN PASIEN RAWAT JALAN TERHADAP MUTU PELAYANAN KEFARMASIAN DI PUSKESMAS TANAWANGKO Bunet, Greey C.E.; Lolo, Widya A.; Rumondor, Erladys M.
PHARMACON Vol 9, No 3 (2020): PHARMACON
Publisher : UNIVERSITAS SAM RATULANGI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35799/pha.9.2020.30024

Abstract

ABSTRACTPatient satisfaction is an important indicator for pharmaceutical services and has a close relationship with service quality. A good quality of services will provide satisfaction to patient so that it affects to return the Health Center. The purpose of this study was to determine the satisfaction of outpatients with the quality of pharmaceutical services at the Tanawangko Health Center. This research is a descriptive study and the data collection tool used is the questionnaire given to 277 respondents. Based on the research results obtained, it is known that each question on the 5 dimensions has a negative value with an average value (-0.38) this value is obtained from the average value of the total service quality index between expectations and reality, meaning the patient is not satisfied. The reality received is lower yhan expectations.Keywords :  Level of satisfaction, expectations, reality. ABSTRAK Kepuasan pasien merupakan indikator penting bagi pelayanan kefarmasian dan memiliki hubungan erat dengan kualitas pelayanan. Kualitas pelayanan yang baik akan memberikan kepuasan kepada pasien sehingga mempengaruhi pasien untuk kembali lagi ke Puskesmas. Tujuan dari penelitian ini untuk mengetahui kepuasan pasien rawat jalan terhadap mutu pelayanan kefarmasian di Puskesmas Tanawangko. Penelitian ini merupakan penelitian deskriptif dan alat pengumpulan data yang digunakan yaitu kuesioner diberikan kepada 277 responden. Berdasarkan hasil penelitian yang diperoleh, diketahui bahwa setiap pertanyaan pada 5 dimensi memiliki nilai negatif dengan nilai rata-rata (-0,38) nilai ini diperoleh dari rata-rata nilai indeks total kualitas pelayanan antara harapan dan kenyataan, artinya pasien tidak puas. Kenyataan yang diterima lebih rendah dibandingkan dengan harapan.Kata Kunci  : Tingkat kepuasan, harapan, kenyataan.
PENGUKURAN KINERJA INSTALASI FARMASI RSUD DATOE BINANGKANG DENGAN METODE BALANCED SCORECARD BERDASARKAN PERSPEKTIF PELANGGAN SERTA PERSPEKTIF PERTUMBUHAN DAN PEMBELAJARAN Tawalujan, Wulan P.; Citraningtyas, Gayatri; Rumondor, Erladys M.
PHARMACON Vol 9, No 3 (2020): PHARMACON
Publisher : UNIVERSITAS SAM RATULANGI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35799/pha.9.2020.30022

Abstract

ABSTRACTPerformance measurement by balanced scorecard method needed to be done at the pharmacy installation of RSUD Datoe Binangkang to see the performance achievements that have been done and the basis for further performance improvement. This research aims to know performance of pharmacy installation of RSUD Datoe Binangkang with the balanced scorecard method based on customer perspective with learning and growth perspective. This research was a non experimental with evaluative descriptive design. The data was collected with retrospective and prospective methods. This research used both qualitative and quantitative data. Qualitative data was obtained by interview and direct observation. Quantitative data was obtained by questionnaires. The result research of performance at customer perspective with patient satisfaction indicator showed that patients have not been satisfied with the services provided with the value of gap for each dimension are: tangibles -0,22, reliability -0,17, responsiveness -0,19, assurance -0,02, emphaty -0,05. Performance at learning and growth perspective with indicators of employee job satisfaction high 3,23, work spirit very high 3,37 and percentage of employee training low 0%. The conclusion obtained from both perspective were indicators with good performance was job satisfaction and work spirit. Indicators with not good performance that require attention to be improved was employee training and patient satisfaction.Keywords: Performance, Pharmacy Installation, Balanced Scorecard, Customer Perspective,  Learning and Growth Perspective.ABSTRAK Pengukuran kinerja dengan metode balanced scorecard perlu dilakukan di Instalasi Farmasi RSUD Datoe Binangkang untuk melihat pencapaian kinerja yang telah dilakukan serta dasar bagi perbaikan kinerja selanjutnya. Penelitian ini bertujuan untuk mengetahui kinerja Instalaasi Farmasi RSUD Datoe Binangkang dengan metode balanced scorecard berdasarkan perspektif pelanggan serta perspektif pertumbuhan dan pembelajaran. Penelitian ini merupakan jenis penelitian non eksperimental dengan rancangan deskriptif evaluatif. Data diperoleh secara retrospektif dan prospektif. Kriteria data berupa data kualitatif dan kuantitatif. Data kualitatif melalui wawancara dan observasi langsung. Data kuantitatif melalui kuesioner. Hasil penelitian kinerja pada perspektif pelanggan dengan indikator kepuasan pasien menunjukkan pasien belum puas terhadap pelayanan yang diberikan, dengan perolehan nilai gap pada setiap dimensi yaitu: berwujud -0,22, kehandalan -0,17, ketanggapan -0,19, jaminan -0,02, empati -0,05. Kinerja pada perspektif pertumbuhan dan pembelajaran dengan indikator kepuasan kerja karyawan tinggi 3,23, semangat kerja karyawan sangat tinggi 3,37, dan persentase pelatihan karyawan rendah 0%. Kesimpulan yang didapat pada kedua perspektif bahwa indikator dengan kinerja yang baik yaitu kepuasan kerja dan semangat kerja. Indikator dengan kinerja yang kurang baik yang memerlukan perhatian untuk diperbaiki yaitu pelatihan karyawan dan kepuasan pasien.Kata Kunci: Kinerja, Instalasi Farmasi, Balanced Scorecard, Perspektif Pelanggan, Perspektif Pertumbuhan dan Pembelajaran.
PERSPEKTIF PELANGGAN DAN PERSPEKTIF PEMBELAJARAN DAN PERTUMBUHAN DALAM MENGUKUR KINERJA INSTALASI FARMASI RUMAH SAKIT ADVENT MANADO DENGAN METODE BALANCED SCORECARD Agow, Mikhael C.; Citraningtyas, Gayatri; Rumondor, Erladys M.
PHARMACON Vol 10, No 1 (2021): PHARMACON
Publisher : UNIVERSITAS SAM RATULANGI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35799/pha.10.2021.32756

Abstract

ABSTRACTPerformanced measurement used Balanced Scorecard with customer perspective and learn and growth perspective offers comprehensive solution to found how customers value products or services and how companies improved the resources of human quality become competent workers and  able to produce excellent performance for the organization. This studied aims to determine the performance of Pharmacy Installation at Manado Advent Hospital based on the customer perspective and learning and growth perspective. The typed of research was non-experimental research with descriptive evaluative design. Data were obtained prospectively and retrospectively. The criteria of data were qualitative and quantitative. Qualitative data form an observation data and interviews. Quantitative data form questionnaire. The results customer perspective has 83.45% of patient satisfied to performanced of Pharmacy Installation at Manado Advent Hospital. Learning and growth perspective got results the employees has high satisfaction of job and spirit worked with value 3.05 and 3.06. The employee training of Pharmacy Installation at Manado Advent Hospital was never been implemented. The conclusions good performanced on patient satisfaction based on costumer perspective. Learn and growth perspective has good performance from work spirit and employee job satisfaction but poor performance that must be improved was employee trained.Keywords : Performance, Pharmacy Installation, Balanced Scorecard, Customer Perspective, Learning and Growth Perspective.ABSTRAKPengukuran kinerja menggunakan Balanced Scorecard dengan perspektif pelanggan dan perspektif pembelajaran dan pertumbuhan menawarkan solusi menyeluruh untuk mengetahui bagaimana pelanggan menilai produk atau jasa serta cara perusahaan meningkatkan kualitas sumber daya manusia untuk menjadi pekerja yang kompeten dan mampu menghasilkan kinerja yang prima bagi organisasi. Penelitian ini bertujuan untuk mengetahui kinerja Instalasi Farmasi Rumah Sakit Advent Manado berdasarkan perspektif pelanggan dan perspektif pertumbuhan dan pembelajaran. Penelitian ini merupakan jenis penelitian non eksperimental dengan rancangan deskriptif evaluatif. Data diperoleh secara prospektif dan retrospektif. Kriteria data berupa data kualitatif dan data kuantitatif. Data kualitatif berupa data observasi dan wawancara langsung. Data kuantitatif berupa kuesioner.  Hasil penelitian yang diperoleh yaitu kinerja perspektif pelanggan yaitu 83,45 % pasien menyatakan puas terhadap kinerja Instalasi Farmasi Rumah Sakit Advent Manado. Perspektif pembelajaran dan pertumbuhan memperoleh hasil karyawan memiliki semangat kerja dan kepuasan kerja yang tinggi yaitu 3,05 dan 3,06. Pelatihan karyawan Instalasi Rumah Sakit Advent Manado belum pernah dilakukan. Kesimpulan yang diperoleh yaitu kinerja yang baik pada kepuasan pasien, semangat kerja dan kepuasan kerja karyawan. Kinerja kurang baik yang harus diperbaiki yaitu pelatihan karyawan.Kata kunci : Kinerja, Instalasi Farmasi, Balanced Scorecard, Perspektif Pelanggan, Perspektif Pertumbuhan dan Pembelajaran
PENGUKURAN KINERJA INSTALASI FARMASI RSUD DATOE BINANGKANG KABUPATEN BOLAANG MONGONDOW DENGAN METODE BALANCED SCORECARD Laleno, Ellysa N.; Citraningtyas, Gayatri; Rumondor, Erladys M.
PHARMACON Vol 9, No 4 (2020): PHARMACON
Publisher : UNIVERSITAS SAM RATULANGI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35799/pha.9.2020.31369

Abstract

ABSTRACTPerformance measurement used the Balanced Scorecard method needs to be done at Datoe Binangkang Hospital General Pharmacy Installation to measure the performance achievements that have been carried out by Datoe Binangkang Hospital General Pharmacy Installation and as a basis for further performance improvement. This research aims to determine the performance of IFRS Datoe Binangkang with the Balanced Scorecard method in terms of the financial perspective and the perspective of internal business processes. This research is descriptive used a retrospective approach to financial perspective and prospective for internal business processes. Primary data were obtained from direct observation and secondary data were obtained from IFRS financial administration reports and Datoe Binangkang District Hospital. The results showed that in the financial perspective of 2019: the contribution of IFRS to RSUD 73.01%, ITOR 3.65 times and the average age of inventor 100 days. Internal business perspective: The level of availability of drugs is 95%, the average dispensing time for non-concoction prescriptions is 22.17 minutes and prescription concoctions at IFRS that are usually given to children, replaced with drugs that are already available according to the patient's illness, the component of drug information given to patients still does not meet the standards set by the Indonesian Minister of Health  No. 73 of 2016. The conclusion is the performance of Datoe Binangkang Hospital Pharmacy Installation is quite good, but needs to be improved in terms of drug inventory control, dispensing time and drug information services. Key words: Performance, Pharmacy Installation Datoe Binangkang District Hospital, Balanced ScorecardABSTRAK Pengukuran kinerja dengan metode Balanced Scorecard perlu dilakukan di Instalasi Farmasi RSUD Datoe Binangkang untuk mengukur pencapaian kinerja yang telah dilakukan Instalasi Farmasi RSUD Datoe Binangkang serta sebagai dasar untuk perbaikan kinerja selanjutnya. Penelitian ini bertujuan untuk mengetahui kinerja IFRS Datoe Binangkang dengan metode Balanced Scorecard ditinjau dari perspektif keuangan dan perspektif proses bisnis internal. Penelitian ini bersifat deskriptif dengan menggunakan pendekatan retrospektif untuk perspektif keuangan dan prospektif untuk proses bisnis internal. Data primer diperoleh dari observasi langsung, wawancara dan data sekunder diperoleh dari laporan administrasi keuangan IFRS dan RSUD Datoe Binangkang. Hasil penelitian menunjukan bahwa pada perspektif keuangan tahun 2019: kontribusi IFRS ke RSUD 73,01%, ITOR 3,65 kali dan average age of inventory 100 hari. Perspektif bisnis internal: Tingkat ketersediaan obat 95%, average dispensing time untuk resep non-racikan 22,17 menit dan resep racikan di IFRS yang biasanya diberikan pada anak, diganti dengan obat-obatan yang sudah tersedia sesuai dengan penyakit yang diderita pasien, komponen informasi obat yang diberikan kepada pasien masih belum memenuhi standar yang telah ditetapkan oleh Permenkes RI No. 73 Tahun 2016. Kesimpulannya yaitu kinerja Instalasi Farmasi RSUD Datoe Binangkang sudah cukup baik, akan tetapi perlu dilakukan perbaikan dalam hal pengendalian persediaan obat, dispensing time dan pelayanan informasi obat. Kata kunci : Kinerja, Instalasi Farmasi RSUD Datoe Binangkang, Balanced  Scorecard
UJI EFEKTIVITAS FORMULASI SEDIAAN KRIM EKSTRAK KULIT BUAH PISANG GOROHO (Musa acuminafe L.) TERHADAP BAKTERI Staphylococcus aureus Pangemanan, Stephany P.; Edy, Hosea J.; Rumondor, Erladys M.
PHARMACON Vol 9, No 3 (2020): PHARMACON
Publisher : UNIVERSITAS SAM RATULANGI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35799/pha.9.2020.30030

Abstract

ABSTRACT Goroho Banana Skin (Musa acuminafe L.) is a plant that contains flavonoid compounds, saponins and tannins that can inhibit bacterial growth. This study aims to test the antibacterial effectiveness of ethanol extract cream of goroho banana peel and evaluate the preparations using parameters of physical properties and physical stability. This research uses laboratory experimental methods. Cream formula is made with a variety of ethanol extract concentrations of Goroho Banana peel 2.5%, 5%, 7.5%, 10%, 12.5%. Goroho Banana peel extract was obtained by maceration using 96% ethanol solvent. The study of antibacterial test of ethanol extract of Goroho Banana peel using wells method on Staphylococcus aureus bacteria resulted in inhibition of 7.03 ± 3.29 mm at a concentration of 12.5%. All tests are carried out before and during the cycling test. The results obtained before and during the cycling testshowed that the cream preparations met organoleptic requirements, homogeneity, cream pH 6.807 (4.5-6.5), cream adhesion 9.63 seconds (<4 seconds), cream spread 4, 53 cm (5-7 cm). It can be concluded that the ethanol extract of Goroho Banana peel cream meets stable physical test parameters and has moderate antibacterial activity. Keywords: Goroho Banana Peel (Musa acuminafe L.), Antibacterial, Cream. ABSTRAK Kulit Buah Pisang Goroho (Musa acuminafe L.) merupakan tanaman yang mengandung senyawa flavonoid, saponin dan tannin yang mampu menghambat pertumbuhan bakteri. Penelitian ini bertujuan untuk menguji efektivitas antibakteri sediaan krim ekstrak etanol kulit buah pisang goroho dan mengevaluasi sediaan dengan menggunakan parameter uji sifat fisik dan stabilitas fisik. Penelitian ini menggunakan metode eksperimental laboratorium, Formula sediaan krim dibuat dengan variasi konsentrasi ekstrak etanol kulit buah Pisang Goroho 2,5%, 5%, 7,5%, 10%, 12,5%. Ekstrak kulit buah Pisang Goroho diperoleh dengan cara maserasi menggunakan pelarut etanol 96%. Penelitian uji antibakteri sediaan krim esktrak etanol kulit buah Pisang Goroho menggunakan metode sumuran pada bakteri Staphylococcus aureus menghasilkan daya hambat 7,03±3,29 mm pada konsentrasi 12,5%. Semua pengujian dilakukan sebelum dan selama cycling test. Hasil penelitian yang didapat sebelum dan selama cycling test menunjukkan bahwa sediaan krim memenuhi persyaratan organoleptis, homogenitas, pH krim 6,807 (4,5-6,5), daya lekat krim 9,63 detik (<4 detik), daya sebar krim 4,53 cm (5-7 cm). Dapat disimpulkan bahwa sediaan krim ekstrak etanol kulit buah Pisang Goroho memenuhi parameter uji fisik stabil dan memiliki aktivitas  antibakteri yang sedang. Kata kunci : Kulit Buah Pisang Goroho (Musa acuminafe L.), Antibakteri, Krim.
STUDI IN SILICO SENYAWA EUGENOL CENGKEH (Syzygium aromaticum L.) TERHADAP RESEPTOR ER-α, ER-β DAN HER-2 PADA KANKER PAYUDARA Mohtar, Khumairah; Fatimawali, Fatimawali; Rumondor, Erladys M.; Datu, Olvie S.; Tallei, Trina E.
PHARMACON Vol 10, No 3 (2021): PHARMACON
Publisher : UNIVERSITAS SAM RATULANGI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35799/pha.10.2021.35603

Abstract

ABSTRACTBreast cancer is a malignant tumor that can attack the breast tissue which consists of the mammary glands, mammary gland ducts, and the supporting tissues of the breast. Breast cancer develops from normal cells that undergo proliferative changes. Breast cancer is a type of cancer with the greatest prevalence in women in Indonesia. Estrogen receptor alpha (ER-α), estrogen beta (ER-β) and human epidermal growth factor receptor 2 (HER-2) induced by the hormone estrogen will activate genes that play a role in the growth of breast cancer cells. This study aims to determine the potential results of the interaction of the molecular bonding of clove eugenol compounds to the receptor target in breast cancer. The method used is molecular docking using Autodock Vina software. The results showed that eugenol compounds can interact with ER-α, ER-β, and HER-2 and have the potential as breast anticancer with the best binding affinity based on the observed RMSD value. Keywords: ER-α, ER-β, HER-2, Eugenol, docking  ABSTRAKKanker payudara adalah tumor ganas yang dapat menyerang jaringan payudara yang terdiri dari kelenjar susu, saluran kelenjar susu, dan jaringan penunjang payudara. Kanker payudara berkembang dari sel normal yang mengalami perubahan proliferatif. Kanker payudara adalah jenis kanker dengan prevelensi terbesar pada wanita di Indonesia. Reseptor estrogen alfa (ER-α), estrogen beta (ER-β) dan reseptor faktor pertumbuhan manusia-2 (HER-2) yang diinduksi oleh hormon estrogen akan mengaktifkan gen-gen yang berperan dalam pertumbuhan sel kanker payudara. Penelitian ini bertujuan untuk mengetahui potensi hasil interaksi penambatan molekuler senyawa eugenol cengkeh terhadap target reseptor pada kanker payudara. Metode yang digunakan yaitu penambatan molekuler docking menggunakan perangkat lunak Autodock Vina. Hasil penelitian menunjukan bahwa senyawa eugenol dapat berinteraksi dengan ER-α, ER-β, dan HER-2 dan berpotensi sebagai antikanker payudara dengan binding affinity terbaik didasarkan pada nilai RMSD yang dilihat. Kata kunci: ER-α, ER-β, HER-2, Eugenol, docking
PENGGUNAAN PATI SAGU (Metroxylon sp.) SEBAGAI GELLING AGENT TERHADAP KESTABILAN FISIK GEL ASAM SALISILAT Mansauda, Karlah Lifie Riani; Suoth, Elly Juliana; Rumondor, Erladys M.
Jurnal Farmasi Medica/Pharmacy Medical Journal (PMJ) Vol. 6 No. 2 (2023): Vol. 6, No.2, 2023
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35799/pmj.v6i2.51703

Abstract

ABSTRACT The gelling agent component is a critical factor that can affect gel’s physical characteristics, such as organoleptic properties, homogeneity, pH, adhesion, and viscosity. Starch is widely use as a filler and binder. The aim of the research was to analyze the effect of the formulation of salicylic acid gel using sago starch as a gelling agent on the physical characteristics of the gel. The research began with the extraction of sago starch, and gel formulations were prepared using starch as the gelling agent with variations in sago starch with F1 (6%), F2 (8%), and F3 (10%). The gels were evaluated for their physical properties, including organoleptic, homogeneity, pH, adhesion, and spreadability testing over a period of 12 weeks at a temperature of 28ºC±2ºC. The research showed that all gel formulations did not undergo changes in organoleptic and homogeneity. In the pH test, all preparations met the requirements. The spreadability test results indicated that all gels did not meet the requirements, while only gel F1 did not meet the adhesion test requirements. Keywords Gelling agent, Sago Starch (Metroxylon sp.), Physical Stability, Gel
Pengembangan dan Karakterisasi Gel Asam Salisilat Menggunakan Pati Sagu Pregelatinasi yang Dimodifikasi sebagai Agen Pembentuk Gel Mansauda, Karlah Lifie Riani; Suoth, Elly Juliana; Rumondor, Erladys M.
Jurnal Farmasi Medica/Pharmacy Medical Journal (PMJ) Vol. 7 No. 2 (2024): Jurnal Farmasi Medica/Pharmacy Medical Journal
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

ABSTRACT Natural sago starch has limitations, including low solubility, weak structure, and poor storage stability. Modification through pregelatinization can improve the functional properties of starch, including its role as a gelling agent. This study aims to formulate and evaluate a salicylic acid gel using pregelatinized modified sago starch as a gelling agent. The pregelatinized starch was characterized and then formulated into a gel preparation and evaluated for its physical properties. The characterization results showed a starch content of 85.27% with amylose 27.42%, and amylopectin 57.84%. The swelling power was 20.22 g/g, solubility 61.19%, and the degree of gelatinization reached 61.83%. The physical tests of the gel showed good results, including pH (4.8-5.3), adhesion (1.47-4.70 seconds), and spreadability (4.67-7.29 cm). In conclusion, pregelatinized sago starch can function as an effective gelling agent in the formulation of salicylic acid gel. Keywords: Pregelatinization, Gelling agent, Sago Starch (Metroxylon sp.), Gel ABSTRAK Pati sagu alami memiliki keterbatasan, termasuk kelarutan yang rendah, struktur yang lemah dan stabilitas penyimpanan yang buruk. Modifikasi melalui pregelatinisasi dapat meningkatkan sifat fungsional pati, termasuk sebagai bahan pembentuk gel. Penelitian ini bertujuan untuk memformulasikan dan mengevaluasi gel asam salisilat menggunakan pati sagu termodifikasi pregelatinasi sebagai agen pembentuk gel. Pati alami yang mengalami proses pregelatinisasi dikarakterisasi dan kemudian diformulasikan dalam bentuk sediaan gel dan dievaluasi fisik gel. Hasil karakterisasi menunjukkan kadar pati sebesar 85,27% dengan kadar amilosa 27,42%, dan amilopektin 57,84%. Swelling power adalah 20,22 g/g, kelarutan 61,19%, dan derajat gelatinisasi mencapai 61,83%. Uji fisik gel menunjukkan hasil yang baik, termasuk pH (4,8-5,3), daya lekat (1,47-4,7 detik), dan daya sebar (4,67-7,29 cm). Kesimpulannya, pati sagu pregelatinisasi dapat berperan sebagai gelling agent yang efektif dalam formulasi gel asam salisilat. Kata kunci: Pregelatinasi, Agen Pembentuk Gel, Pati Sagu (Metroxylon sp.), Gel
Co-Authors Agow, Mikhael C. Bunet, Greey C.E. Datu, Olvie S. Elly Suoth Fatimawali . Gayatri Citraningtyas Hosea J. Edy, Hosea J. Karlah L. R. Mansauda Laleno, Ellysa N. Mohtar, Khumairah Pangemanan, Stephany P. Tawalujan, Wulan P. Trina E. Tallei, Trina E. Widya Astuty Lolo, Widya Astuty