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All Journal Community Development Journal: Jurnal Pengabdian Masyarakat e-Jurnal Inovasi Pembelajaran Sekolah Dasar e-Jurnal Inovasi Pembelajaran Sekolah Dasar
Dewi, Rosdiana
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Humanities Computer Science & IT Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Library & Information Science Mathematics Public Health Social Sciences Other

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KINERJA KARYAWAN DAN IMPLIKASINYA TERHADAP LAYANAN KONSELING Dewi, Rosdiana; Khairani, Khairani
e-Jurnal Inovasi Pembelajaran Sekolah Dasar Vol 6, No 3 (2018): (September-Desember) e-JIPSD
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/e-jipsd.v7i3.5536

Abstract

AbstractPerformance is a comparison of work results achieved by employees  with predetermined standards. This study aims to   (1) describeing the performance seen from the aspects of quality and quantity (2) describeing the performance seen from the aspects of discipline. (3) describeing the performance seen from the aspect of cooperation (4) describeing the performance seen from the aspect of  personality (5) desribeing the performance seen from the aspect of respontability. This type of research is quantitative descriptive. The research subjects were employees of PT. PLN (PERSERO) Rayon LubukBasug which numbered 54 people. The instrument used were questionnaires and analyzed by percentage techniques. Research findings show that employee performance results seen from (1) aspect of quality and quantity are in good category (2) discipline aspect are in good category (3) aspects of cooperation are in good category (4) aspects of personality are in good category (5) and aspects of respontability are in good category.  Keyword: Performance
PENGARUH KEPUASAN DAN KEPERCAYAAN NASABAH TERHADAP RETENSI NASABAH TABUNGAN EMAS PT. PEGADAIAN CABANG KABUPATEN JENEPONTO Dewi, Rosdiana; Maklassa, Dg.; Nasrullah, Nasrullah
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 6 No. 2 (2025): Volume 6 No. 2 Tahun 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v6i2.42810

Abstract

Penelitian ini bertujuan untuk menganalisis bagaimana kepuasan dan kepercayaan nasabah dapat memengaruhi keputusan mereka untuk tetap menggunakan produk tabungan emas yang ditawarkan oleh PT. Pegadaian Cabang Kabupaten Jeneponto. Dalam dunia bisnis yang semakin kompetitif, terutama di sektor jasa keuangan, tantangan dalam mempertahankan nasabah menjadi sangat penting. Penelitian ini menggunakan pendekatan kuantitatif dengan metode deskriptif untuk menggambarkan hubungan antara variabel-variabel yang diteliti. Data diperoleh melalui kuesioner yang disebarkan kepada 67 responden yang merupakan nasabah tabungan emas. Analisis data dilakukan menggunakan regresi linear berganda untuk menguji hubungan antara variabel independen (Kepuasan dan kepercayaan nasabah) dengan variabel dependen (Retensi nasabah). Hasil analisis menunjukkan bahwa kepuasan nasabah berpengaruh positif dan signifikan terhadap retensi nasabah. Hal ini menunjukkan bahwa semakin tinggi tingkat kepuasan nasabah, semakin besar kemungkinan mereka untuk tetap menggunakan layanan tabungan emas. Selain itu, penelitian ini juga menemukan bahwa kepercayaan nasabah memiliki pengaruh positif dan signifikan terhadap retensi nasabah. Kepercayaan yang tinggi membuat nasabah merasa lebih nyaman dan aman dalam bertransaksi, sehingga mereka cenderung untuk tidak berpindah kepada produk pesaing. Oleh karena itu, disarankan agar PT. Pegadaian Cabang Kabupaten Jeneponto terus meningkatkan kualitas pelayanan, memperkuat komunikasi dengan nasabah, dan memberikan edukasi yang memadai mengenai produk yang ditawarkan. Dengan langkah-langkah tersebut, perusahaan tidak hanya dapat meningkatkan kepuasan dan kepercayaan nasabah, tetapi juga dapat memperkuat posisi mereka dalam industri jasa keuangan yang semakin kompetitif.
KINERJA KARYAWAN DAN IMPLIKASINYA TERHADAP LAYANAN KONSELING Dewi, Rosdiana; Khairani, Khairani
e-Jurnal Inovasi Pembelajaran Sekolah Dasar Vol 6, No 3 (2018): (September-Desember) e-JIPSD
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/e-jipsd.v7i3.5536

Abstract

AbstractPerformance is a comparison of work results achieved by employees  with predetermined standards. This study aims to   (1) describeing the performance seen from the aspects of quality and quantity (2) describeing the performance seen from the aspects of discipline. (3) describeing the performance seen from the aspect of cooperation (4) describeing the performance seen from the aspect of  personality (5) desribeing the performance seen from the aspect of respontability. This type of research is quantitative descriptive. The research subjects were employees of PT. PLN (PERSERO) Rayon LubukBasug which numbered 54 people. The instrument used were questionnaires and analyzed by percentage techniques. Research findings show that employee performance results seen from (1) aspect of quality and quantity are in good category (2) discipline aspect are in good category (3) aspects of cooperation are in good category (4) aspects of personality are in good category (5) and aspects of respontability are in good category.  Keyword: Performance
Co-Authors Khairani Khairani Maklassa, Dg. Nasrullah Nasrullah