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All Journal JIMKesmas (Jurnal Ilmiah Mahasiswa Kesehatan Masyarakat) Proceedings of the International Conference on Applied Science and Health Journals of Ners Community J-KESMAS: Jurnal Kesehatan Masyarakat Journal of the Indonesian Medical Association : Majalah Kedokteran Indonesia International Journal of Social Service and Research Jurnal Multidisiplin Indonesia Journal of Indonesian Health Policy and Administration
Sulistiadi, Wachyu
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Biochemistry, Genetics & Molecular Biology Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

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PATIENT SAFETY CULTURE IMPROVEMENT TO ENHANCE THE QUALITY OF HEALTHCARE IN HARAPAN BUNDA HOSPITAL JAKARTA Dilla, Hanifah Iskhia; Sulistiadi, Wachyu
Proceedings of the International Conference on Applied Science and Health No 4 (2019)
Publisher : Yayasan Aliansi Cendekiawan Indonesia Thailand (Indonesian Scholars' Alliance)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (464.867 KB)

Abstract

Background: One of the achievements in running health care service institutions (hospitals) is providing strategic health care services to improve health status. Harapan Bunda Hospital is a private hospital located in East Jakarta. Whose vision is to become the preferred hospital by providing the best quality service. One of the implemented programs was reporting incidents in the unit to the QPS Committee. However, the incident that occurred in Harapan Bunda Hospital is still not widely reported regularly by officers in the unit. In addition, there are many discrepancies in service delivery in the form of safety. Therefore, it is necessary to measure the Safety Culture at Harapan Bunda Hospital. Methods: This research used quantitative method with design cross sectional and used descriptive analysis to seek whole picture of all patient safety variable that had been done by Harapan Bunda Hospital. The population in this research is all staff of Harapan Bunda Hospital which around 708 staff member. Researcher used systematic random sampling with Slovin calculation formula and get 256 minimum sample needed. Instrument used is Patient Safety Culture survey refer to Agency for Healthcare Research and Quality (AHRQ). Results: The result of mean measurement patient safety culture in Harapan Bunda Hospital is 72%, it means Harapan Bunda Hospital was moderate Patient Safety Culture. There are dimensions being focused to improving patient safety culture; the overall perception of patient safety, feedback and communication about errors, communication openness, frequency of incident reporting, staffing and non-punitive responses to errors. Conclusion: Meanwhile, the other 6 dimensions of safety culture have been included in the good category of safety culture. Thus, Harapan Bunda Hospital is expected to always carry out routine monitoring and evaluation of the measurement of safety culture.
PENERAPAN SISTEM INFORMASI MANAJEMEN RUMAH SAKIT (SIMRS) DENGAN MENGGUNAKAN METODE HOT-FIT : SYSTEMATIC REVIEW Septiyani, Suchi Nur Dwi; Sulistiadi, Wachyu
J-KESMAS: Jurnal Kesehatan Masyarakat Vol 8, No 2 (2022): J-KESMAS Volume 8 Nomor 2, November 2022
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Al Asyariah Mandar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35329/jkesmas.v8i2.3706

Abstract

Suatu sistem teknologi informasi komunikasi, Sistem Informasi Manajemen Rumah Sakit mengolah dan mengintegrasikan seluruh alur proses pelayanan rumah sakit dalam suatu jaringan koordinasi, pelaporan, dan prosedur administrasi untuk memperoleh informasi yang akurat dan tepat. Namun pada pelaksanaan penerapan SIMRS Ternyata masih banyak rumah sakit yang tidak berfungsi, dikarenakan kurangnya pengetahuan dan keterampilan dari beberapa faktor manusia, organisasi, dan teknologi. Maka dari itu perlunya evaluasi dari beberapa faktor tersebut agar tercapai kegiatan dan tindakan untuk memperbaiki kinerja pada penerapan SIMRS. Untuk mengetahui keberhasilan dalam penerapan SIMRS menggunakan metode Hot-Fit. Metode : Penelitian yang digunakan adalah Preferred Reporting Items for Systematic Reviews and Meta Analyses. Teknik pengambilan data dalam penelitian ini adalah data sekunder. Pencarian data dilakukan dari Google Scholar, ProQuest, dan Science Direct, kemudian data dianalisis. Pemanfaatan metode Hot-Fit untuk SIMRS yang disebabkan karena adanya faktor manusia, khususnya penggunaan sistem dan kepuasan pengguna (user satisfaction). Faktor organisasi meliputi kondisi fasilitas, dukungan pimpinan, manajemen proyek, lingkungan organisasi (Environment), dan struktur organisasi. Kualitas sistem (System Quality), kualitas informasi (Information Quality), kualitas layanan (Service Quality), dan dukungan vendor adalah semua faktor teknologi. Kesimpulan : berdasarkan temuan dari sejumlah penelitian yang telah dilakukan bahwa adanya pengaruh dari beberapa faktor, yaitu faktor manusia (Human) adalah evaluasi sistem informasi dari perspektif pengguna sistem, faktor teknologi (Technology), yang mengevaluasi sistem informasi berdasarkan kualitas sistem dan kualitas informasi, dan kualitas layanan dan faktor organisasi (Organization), yang mengevaluasi sistem berdasarkan aspek struktur dan lingkungan organisasi.
PERAN DINAS KESEHATAN DALAM PENINGKATAN CAKUPAN UNIVERSAL HEALTH COVERAGE DI KABUPATEN BOGOR Isnawati, Isnawati; Sulistiadi, Wachyu
(Jurnal Ilmiah Mahasiswa Kesehatan Masyarakat) Vol 9, No 1A (2024):
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37887/jimkesmas.v9i1A.47425

Abstract

Abstrak Universal Health Coverage merupakan upaya untuk memastikan bahwa semua orang memiliki akses yang adil dan terjangkau ke layanan kesehatan yang berkualitas, tanpa menimbulkan risiko keuangan. Masih banyaknya masyarakat yang belum memiliki jaminan Kesehatan dan bermasalah dengan pembiayaan ketika sakit mengindikasikan belum tercapainya target cakupan Universal Health Coverage. hal ini tentu tidak terlepas dari pelaksanaan program yang terintegrasi pada sistem Kesehatan yang terdiri dari beberapa stakeholder terkait. Dalam pencapaian target ini perlu adanya manajemen program dan Kerjasama yang baik antar pemangku kepentingan. Studi ini memiliki tujuan untuk melakukan analisis terhadap peran Dinas Kesehatan sebagai salah satu stakeholder pengelola program Jaminan Kesehatan dalam upaya peningkatan cakupan UHC, menggunakan metode kualitatif dengan pendekatan studi kasus berupa analisis peran stakeholder dari sisi manajemen program, dilihat dari SDM, sarana prasarana, anggaran, serta hasil dari cakupan kepesertaan tahun 2022. Unit analisis penelitian adalah Dinas Kesehatan Kabupaten Bogor yang dilakukan pada bulan Agustus 2023. Cara pengambilan data dilakukan dengan wawancara mendalam dan telaah dokumen. Hasil Penelitian menunjukkan bahwa dari komitmen pemerintah daerah terhadap peningkatan cakupan UHC masih kurang, sehingga peran dinas Kesehatan dan stakeholder lainnya belum optimal, didasarkan dari masih banyaknya jumlah masyarakat yang tidak memiliki Jaminan Kesehatan, belum terpenuhinya kebutuhan SDM, sarana prasarana dan anggaran, Perlu adanya komitmen manajemen program yang kuat dan optimalisasi kebijakan sistem kesehatan, membentuk tim dan rencana kerja terpadu, meningkatkan pemberdayaan masyarakat, kerjasama serta kemitraan dan kolaborasi dengan pihak terkait lain, dengan memanfaatkan teknologi dan sistem Informasi. Kata Kunci: Cakupan Kesehatan Universal, Manajemen Program, Peran Stakeholder, Sistem Kesehatan
Use of Net Promoter Score (NPS) in Hospital Marketing Strategy to Increase Patient Satisfaction and Loyalty Diliasari, Kristanti; Sulistiadi, Wachyu
International Journal of Social Service and Research Vol. 4 No. 03 (2024): International Journal of Social Service and Research (IJSSR)
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i03.615

Abstract

Net Promoter Score (NPS) in healthcare settings is scrutinized for its effectiveness in enhancing patient loyalty and service quality. This review explores its application in hospitals, aiming to elevate service quality, satisfaction levels, patient experience, and loyalty. Utilizing a comprehensive literature search spanning November 2013-2023, it examines NPS in hospital marketing strategies, highlighting its conceptualization and utilization. While NPS integration in hospitals globally is prevalent, criticisms persist regarding its validity and relevance, particularly concerning biases and predictive capabilities for sales growth. Despite its benefits in improving healthcare services, NPS demonstrates limitations in supporting healthcare enhancement initiatives. Its suitability as a tool for measuring satisfaction, predicting loyalty, and assessing patient experience remains uncertain and contingent upon contextual factors and service nature.
Peran Pemasaran Sosial dalam Pencegahan Penyakit Tidak Menular: Tinjauan Lingkup Pembelajaran dari Masa Pandemi COVID-19 Mirtha, Listya Tresnanti; Adisasmito, Wiku Bakti Bawono; Sulistiadi, Wachyu; Wibowo, Adik
Majalah Kedokteran Indonesia Vol 73 No 6 (2023): Journal of The Indonesian Medical Association - Majalah Kedokteran Indonesia, Vo
Publisher : PENGURUS BESAR IKATAN DOKTER INDONESIA (PB IDI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47830/jinma-vol.73.6-2024-1219

Abstract

Introduction: The most common cause of worry for health in modern culture is non-communicable diseases (NCDs). Effective management of risk factors is essential when dealing with NCDs. Addressing NCDs requires a multifaceted approach, involving a range of solutions from different perspectives and at various levels, encompassing both individual and national dimensions.Method: Five databases were searched: JBI, Embase, Emcare, Medline, and Cochrane Systematic Reviews. The papers included reviews of social marketing in any form or empirical information about how social marketing affects the prevention of non-communicable illnesses.Result: Five papers were chosen from a pool of 36 titles and abstracts. Among the papers, 11 (45.8%) were observational studies conducted in various settings such as communities, hospitals, and clinics, while the remaining articles were from different healthcare facilities. The collected study designs encompassed systematic reviews, narrative reviews, brief communications, scientific reviews, non-randomized control trials, and randomized control trials. Five publications supported their strategies with empirical evidence.Conclusion: Social marketing approaches intended to prevent and handle NCDs need to be based on a deep comprehension of the intended audience and customized to fit the particular circumstances. Furthermore, they should promptly involve the public and establish connections with stakeholders. The elements of the intervention mix should work together harmoniously and complement each other. Furthermore, it's vital to include health education and capacity building and ensure cultural relevance.
Analysis of Policy Implementation for The Improvement Capability of Internal Government Supervisory Apparatus (APIP) at Inspectorate General of Ministry of Health Sarjono, Ajeng Hadiati; Sulistiadi, Wachyu
Journal of Indonesian Health Policy and Administration Vol. 3, No. 1
Publisher : UI Scholars Hub

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Abstract

The capability of the Internal Government Supervisory Apparatus (APIP) is the ability to carry out supervisory tasks consisting of three interrelated elements: capacity, authority, and competence. The objective of this research is to give policy recommendations for enhanced APIP capability in the Inspectorate General of the Ministry of Health. This research is a descriptive study with qualitative analysis method with in-depth interview and literature study. Results of this research indicate that there are some obstacles: the socialization done only to some employees of Itjen; no Special Team on the process of improving APIP capability; the time and task division is unclear; has no special budget yet; there has not been a derivative rule from the Internal Audit Charter (IAC); no reward and punishment system; no documentation of supervision working papers; the policy has not been internalized. This research concludes that the implementation of the policy has not been reached optimally based on PERKA BPKP Number PER-1633/K/JF/2011. Communication is the most influential factor in the implementation of APIP enhancement policy. The recommendation from this research are consistently socialize to employees within the Inspectorate General, make Standard Operating Procedures (SOP), allocate budget activities in 2018, create memorandum of understanding with other agencies, and self assessment and program evaluation absolutely must do continuously.
Exploration of Obstacles and Key Roles in the Development of the Medical Tourism Industry Roslina, Trias; Sulistiadi, Wachyu
Jurnal Multidisiplin Indonesia Vol. 4 No. 1 (2025): Jurnal Multidisiplin Indonesia
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jmi.v4i1.2144

Abstract

The medical tourism industry is currently experiencing rapid development in several countries. However, in some developing countries there are challenges to develop medical tourism. The author's goal is to critically assess the literature that examines the factors that are obstacles or challenges in the development of medical tourism as well as the potential strategies they present in their research. This study uses a systematic literature review taken from three databases; Pubmed, Scopus and Google Scholar. All studies taken from the results of the screening discussed the factors that are obstacles in developing medical tourism and presented potential strategies to overcome these obstacles. The results of the conclusion state that the role of the government is a key role in developing and promoting the medical tourism industry. The regulations that are built and the policies made by the government and stakeholders will be able to benefit the medical tourism industry which leads to an improvement in the economy and the welfare of its people. By properly managing and informing the policy-making and decision-making process, governments and industry stakeholders can drive the development and growth of these industries, resulting in the benefits of increasing the economy, including additional resources and revenues for healthcare investment in the country  
Skrining Riwayat Kesehatan Digital Bpjs Untuk Mendeteksi Faktor Resiko Penyakit Tidak Menular (PTM) Septania Sapari, Hilda; Sulistiadi, Wachyu
Journals of Ners Community Vol 14 No 2 (2023): Journals of Ners Community
Publisher : Fakultas Ilmu Kesehatan Universitas Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55129/jnerscommunity.v13i2.2767

Abstract

Skrining riwayat kesehatan digital BPJS merupakan salah satu pelayanan promotif dan preventif dalam rangka deteksi dini Penyakit Tidak Menular (PTM) bagi peserta JKN. Berdasarkan hasil capaian skrining kesehatan digital tahun 2022 Puskesmas Cilebut hanya dapat meraih 38,37% peserta dari target yang ditentukan, padahal hasil skrining ini bermanfaat untuk mengetahui potensi resiko 4 penyakit tidak menular yaitu Diabetes Melitus, hipertensi, ginjal kronik dan jantung coroner. Tujuan penelitian ini adalah untuk menganalisis pemanfaatan skrining kesehatan digital dalam mendeteksi faktor resiko PTM pada pasien JKN di Puskesmas Cilebut Kabupaten Bogor. Penelitian ini dilakukan dengan pendekatan kualitatif dan menggunakan disain studi kasus. Penelitian dilakukan berdasarkan model implementasi kebijakan George Edward III yang meliputi: Komunikasi, Sumber Daya, Disposisi dan Struktur Birokrasi. Hasil dari penelitian ini masih ada beberapa kendala dalam pemanfaatan skrining yaitu: (a) komunikasi: masih ada peserta JKN yang belum mengetahui anjuran skrining sehingga dibutuhkan sosialisasi secara berkala baik oleh pihak BPJS maupun Puskesmas. (b) sumber daya manusia : Kendala keterbatasan petugas di Puskesmas Cilebut, hanya 1 orang pelaksana sekaligus penanggung jawab skrining, (c) struktur birokrasi: belum adanya grup khusus penanggung jawab skrining dengan BPJS sehingga komunikasi tidak berjalan 2 arah, (d) disposisi: adanya sikap keberatan dari petugas di Puskesmas karena harus melakukan tugas ganda selain tugas pokoknya. (e) Implementasi: Hasil skrining Riwayat Kesehatan digital di Puskesmas Cilebut belum dapat mendeteksi faktor resiko 4 penyakit tidak menular sesuai harapan, karena sebagian besar peserta dengan resiko tinggi sudah mengetahui penyakit yang mereka derita dan cukup banyak peserta yang tidak melanjutkan ke jenjang skrining sekunder.
Co-Authors Adik Wibowo Adisasmito, Wiku Bakti Bawono Diliasari, Kristanti Dilla, Hanifah Iskhia Isnawati Isnawati Listya Tresnanti Mirtha, Listya Tresnanti Roslina, Trias Sarjono, Ajeng Hadiati Septania Sapari, Hilda Septiyani, Suchi Nur Dwi Tresnanti Mirtha, Listya