Article Per Year (5 Year)
p-Index From 2020 - 2025
0
P-Index
This Author published in this journals
All Journal Arthavidya Jurnal Ilmiah Ekonomi
', Mardatillah
Unknown Affiliation
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MAHASISWA STIE MADANI BALIKPAPAN ', Mardatillah
Arthavidya Jurnal Ilmiah Ekonomi Vol 18 No 2 (2016)
Publisher : Fakultas Ekonomi Universitas Wisnuwardhana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (488.807 KB) | DOI: 10.37303/a.v18i2.7

Abstract

Abstract : Education is a social activity that enable people still existand improve. STIE Madani Balikpapan as an educational institutionneeds to pay attention to the service to students. Service as an importantelement that effects the quality of students satisfaction. Bottom lineservice is the supporting factor to service marketing activity of STIEMadani Balikpapan in order to improve the service quality to studentsof STIE Madani Balikpapan. The research objectives are able tofind out and analyze the effects of service quality which consists ofvariabels of tangibles, reliability, responsiveness, assurance, andempathy. Also to find out which variabel has the dominant effect.This is a descriptive quantitative research. The number of populationis 174 people while the sample is 64 using the Slovin formula withthe mistake average is 10%. This research uses multiple regressionanalysis with the validity and reliability test to test the questionnaireitems. The result of the research showed that there is a significanteffect between tangibles, reliability, responsiveness, assurance, andempathy to the student satisfaction in STIE Madani Balikpapan withthe percentage of 52,9%. The hypotheses test partially showed thatassurance has dominant effect with the value of t-count is 4,711 >2,002 with the significant 0,000 , 0,05.Keyword : Satisfaction, tangibles, reliability, responsiveness,assurance dan empathy
Co-Authors