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All Journal Arthavidya Jurnal Ilmiah Ekonomi Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Waelauruw, Anthoneta Telsy
Unknown Affiliation
Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Library & Information Science

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PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PENGGUNA JASA HOTEL BINTANG TIGA DI KOTA AMBON Waelauruw, Anthoneta Telsy
Arthavidya Jurnal Ilmiah Ekonomi Vol 17 No 2 (2015)
Publisher : Fakultas Ekonomi Universitas Wisnuwardhana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (259.339 KB) | DOI: 10.37303/a.v17i2.33

Abstract

This study aimed to determine the effect of service quality on customer satisfaction service usersthree-star hotel in the city of Ambon. Data was collected using questionnaires to 100 respondentswho are the sample of the study population were taken by non-probability sampling method withconvenience sampling technique. Collected data were analyzed using multiple regression analysisof quantitative methods. The results showed that the quality of service simultaneously and partiallypositive and significant impact on consumer satisfaction service users three-star hotel in the city ofAmbon. Therefore, it is suggested that the management of each of the three star hotels canconstantly improve the quality of services, among others, by providing the opportunity foremployees to participate in education and training relevant to their job duties.Keywords: service quality, customer satisfaction
Dampak Insentif, Desentraliasi dan Sistim Pengendalian Internal Terhadap Kinerja Pegawai Rumalatu, Gilbert Alvin; Waelauruw, Anthoneta Telsy
Public Policy Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Lembaga Penelitian & Pengabdian Masyarakat (LPPM) STIA Said Perintah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51135/PublicPolicy.v2.i1.p21-36

Abstract

Abstract This study aims to test and analyze intensive, decentralization effect and intern government control system to employee performance in Dinas Pariwisata, Pemuda dan Olah Raga Kabupaten Maluku Tengah. Population from the research is from all employees In Dinas Pariwisata, Pemuda dan Olah Raga Kabupaten Maluku Tengah. It takes 46 respondent from the government employees and salaries employees. Data collection is done with a direct survey with census method as a sample gathering method. Hypothesis testing empirically using a Multiple Liniear Regression. The research result shows that intensive is proven positive and significant effect employee performance. This mean if the intensive is raise or getting better have a good effect to employee performances. Decentralization is proven positive and significant to employee performance and this mean that authority delegation and the responsible are not did not go well on employee performance. Further intern control is proven positive and significant effect to employee performance. Which it’s mean if the government control system runs well then it will effect indirectly to employee performance goes better. Keywords ; Intensive, Decentralization, Government Internal Control System, Performance
Co-Authors Rumalatu, Gilbert Alvin