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All Journal Widya Balina :Jurnal Ilmu Pendidikan dan Ekonomi JATI (Jurnal Mahasiswa Teknik Informatika)
Pratama, Ariski
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Computer Science & IT Economics, Econometrics & Finance

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Analysis of Sharia Bank Service Management in the New Normal Period in Terms of Empathy and Responsiveness Dimensions Pratama, Ariski; Wulandari, Nina Ramadhani; Mawardi, Mawardi
Widya Balina Vol 8 No 2 (2023): Jurnal Ilmu Pendidikan dan Ekonomi
Publisher : widya balina

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53958/wb.v8i2.344

Abstract

This service management is a crucial process as it can prevent various service-related issues when serving customers. This study aims to understand how the Service Management of Islamic Banks in the New Normal era is perceived in terms of the dimensions of Empathy and Responsiveness. In this research, a qualitative method with a case study approach was employed. Data collection techniques included observation, interviews, and documentation. The research results indicate that in terms of Service Management at the bank, there have been changes in the dimension of Empathy. For example, in welcoming customers, before the existence of the coronavirus, employees greeted customers without wearing masks, there were no barriers or partitions, and their facial expressions were visible. In the new normal, employees must wear masks, there are barriers between customers and employees, and customers cannot discern the facial expressions of employees, whether they are smiling or not. This can lead to customer uncertainty about whether the employee is serving sincerely or not. As for the dimension of Responsiveness, significant changes are evident in customer queues. Before the coronavirus, customer queues could be quite long, whereas during the pandemic, customer queues are limited, and the service takes longer than before. The speed of service is also constrained.
MEDIA PEMBELAJARAN BAHASA ISYARAT AKTIFITAS SEHARI-HARI BERBASIS ANDROID Pratama, Ariski
JATI (Jurnal Mahasiswa Teknik Informatika) Vol. 1 No. 1 (2017): JATI Vol. 1 No. 1
Publisher : Institut Teknologi Nasional Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (501.113 KB) | DOI: 10.36040/jati.v1i1.2080

Abstract

Abjad jari merupakan salah satu bagian penting dalam Bahasa isyarat dalam Sistem Isyarat Bahasa Isyarat (SIBI). Abjad jari biasa dipakai kalangan tertentu yaitu pengguna disabilitas dan guru Bahasa isyarat. Salah satu langkah untuk mengenalkan abjad jari ke pada masyarakat luas adalah menggunakan aplikasi penerapan metode jaringan syaraf tiruan pada pengenalan Bahasa isyarat abjad jari.Bahasa isyarat adalah bahasa yang mengutamakan komunikasi manual, bahasa tubuh, dan gerak bibir, bukannya suara, untuk berkomunikasi. Bahasa ini biasanya digunakan oleh kaum tunarungu dan tunawicara, dengan mengkombinasikan bentuk tangan, orientasi dan gerak tangan, lengan dan tubuh serta ekspresi wajah untuk mengungkapkan pikiran mereka.Target yang dicapai adalah dapat membantu tenaga pendidik dalam mengajarkan aktifitas sehari-hari, abjad dan angka dengan mudah tanpa harus membawa kamus yang sangat tebal. Karna sekarang lebih mudah menggunakan handphone yang sangat mudah dan dapat membantu, tidak untuk tenaga pendidik tapi juga untuk masyarakat umum yang ingin mempelajarinya.
Co-Authors Hapzi Ali Wulandari, Nina Ramadhani