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The Analysis of Quality of Health Services Effect against Patient Satisfaction Patients at Royal Prima Medan Hospital Simanjorang, Delpini; Bt Hasan, Riyani Susan; Silaen, Mangatas; Girsang, Ermi
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol 8, No 2 (2019): August
Publisher : Universitas Muhammadiyah Yogyakarta in Clollaboration with ADMMIRASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.8293

Abstract

Data on visits of general patients’ outpatient Royal Prima Medan Hospital from February to August 2018 showed a decline. One factor that causes a decrease in patient visits is patient dissatisfaction with the hospital. Indicators of patient satisfaction can consist of health insurance consisting of physical evidence, reliability, responsiveness, assurance and certainty, and empathy provided by the hospital to its customers. Quantitative research using cross-sectional and the number of respondents’ as many as 89 people using accidental sampling technique. Data analysis was done by multiple linear regressions. A significant influence between the qualities of health services is needed at 97.2% with a significance value of 0,000 for patient satisfaction. The results of this data analysis indicate that patients are satisfied with the health services provided by Royal Prima Medan Hospital. This shows that there are other factors that come out of this study that causes rejection of patient visits. Obtained a significant between the qualities of health services by 97.2% of patient satisfaction. For this reason, Royal Prima Medan Hospital is expected to be able to maintain and improve the quality of health services that already exist in hospitals, and find and improve other factors that cause a decrease in patient visits at the hospital.
UJI EFEKTIVITAS EKSTRAK DAUN (Piper Betle L.) SIRIH TERHADAP PERKEMBANGAN LARVA AEDES AEGYPTI SP Sembiring, Firza Khairullah; BT Hasan, Riyani Susan
Biospecies Vol. 13 No. 1 (2020): Januari 2020
Publisher : Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (353.746 KB) | DOI: 10.22437/biospecies.v13i1.8386

Abstract

This research was conducted to determine the effectiveness of betel leaf extract conducted at a concentration of 2.5%, 5.0%, 7.5%, 10% as larvicide toward the development of Aedes Aegypti Sp. Aedes Aegypti Sp larvae are dangerous vectors in Dengue Hemorrhagic Fever (DHF) in humans. The method in this research was carried out on an experimental method by using a post-test only design and sampling with a purposive sampling method. The effectiveness of betel leaf extract larvicide on the development of Aedes Aegypti Sp larvae was carried out by mixing betel leaf extract with several concentrations in one container Aedes Aegypti Sp larvae inside. The results obtained in this research were carried out by the Kruskal-Wallis test, the test found that there was a significant difference because it was given a 95% confidence index. The larvae treated with betel leaf extract with a concentration of 10% had the highest effectiveness in stopping the development of Aedes Aegypti Sp larvae, which proved at the mortality at a concentration of 10%, found total mortality of 20 larvae in 8 hours of treatment. Betel leaf extract with a concentration of 10% had the highest effectiveness of discontinuing the development of Aedes Aegypti Sp larvae.