Article Per Year (5 Year)
p-Index From 2021 - 2026
0
P-Index
This Author published in this journals
All Journal Jurnal Teknik Industri
Cahyanti, Helda Mia
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
ANALISIS PENGUKURAN KUALITAS LAYANAN DENGAN PENDEKATAN SERVQUAL DAN TEORI ANTRIAN DI KANTOR POS Cahyanti, Helda Mia
Jurnal Teknik Industri Vol 9, No 2 (2008): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (142.734 KB) | DOI: 10.22219/JTIUMM.Vol9.No2.112-116

Abstract

One way to survive in competition is having ability to give satisfied to the customer satisfaction principles. On the other hand, it should have measuring service quality with servqual approach. The destination of quality measuring is know about variable be included in variable position that must concentrate here, keep the good work, low priority, and possible overkill. The variables that go to concentrate here position, the factory must try more active to improve these variables in order that it can fill the customer desire. The variables belonging to this position is variable in comfortable about air conditioner, cleaner, friendly official, free parking place, accuracy delivery, and speed in service. From these variable belonging to concentrate here position, such as variable about accuracy delivery and variable about speed in service. Because of that, we must do measuring between coming and service time with queue theory. Besides, price minimize can decrease of queue with the way to establish the number of operator. With queue theory, it can increase operator become two peoples and total of excretion price become Rp21,477.7/hours with wait time in 0.3873144 hours/pack.
Co-Authors